Sony FMP-X5 - Picture; There Is no Picture; The Initial Setup Screen Does Not Appear; Netflix Content Is Not in 4 K Image Quality

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4K Media Player

FMP-X5

Picture

There is no picture.

The Initial Setup screen does not appear.

Netflix content is not in 4K image quality.

4-541-609-11(1)

Copyright 2014 Sony Corporation

Help Guide

29

Table of Contents

Table of Contents2
Preparations and Connections5
About 4K Media Player5
- Features of the 4K Media Player11
- Home Menu11
Preparations12
- Procedure to Start Using the 4K Media Player12
- Supplied Accessories12
- Checking the Series Name of Your BRAVIA TV12
- Connecting a TV12
- Connecting an AV Receiver12
- Configuring the Internet Connection12
- Connecting a USB Flash Drive12
- Connecting a 4K Camcorder12
- Preparing the Remote Control12
- Turning on the 4K Media Player13
- Performing the Initial Setup (Initial Setup)13
Connecting Devices14
- Connecting a TV14
- Connecting an AV Receiver14
- Connecting a USB Flash Drive14
- Connecting a 4K Camcorder14
Connecting the 4K Media Player to the Internet15
- Configuring the Internet Connection15
Netflix16
- Enjoying 4K Video Content on Netflix16
4K Camcorder17
- Playable Video File Formats17
- Enjoying 4K Video Content on a 4K Camcorder17
Using the USB Flash Drives18
- Playable Video File Formats18
- Enjoying 4K Video Content on a USB Flash Drive18
Picture Settings19
- Producing Film-Like Images (24P Output)19
Sound Settings20
- Compressing the Dynamic Range of Audio Signals (Audio DRC)20
- Setting Whether to MIX down Multi-Channel Audio Signals (Downmix)20
- Synchronizing Audio with Video Output (A/V SYNC)20
- Setting the HDMI out Jack for Output of Audio Signals20
Network Settings21
- Configuring the Network (Network Setup)21
- Refresh the Internet Content List (Refresh Internet Content)21
General Settings22
- Selecting the Language to be Displayed on the Screen (Language)22
- Saving Power (Eco)22
HDMI Settings23
- Controlling the 4K Media Player Together with the TV (Control for HDMI)23
Initial Settings24
- Performing the Initial Setup (Initial Setup)24
Resetting All Settings25
- Resetting the 4K Media Player (Reset All Settings)25
Customer Support26
- System Information26
- View Network Settings and Status26
- Automatic Software Download26
- Software Update26
- Software License Information26
Main Unit27
- Front Panel27
- Rear Panel27
Indicators28
Remote Control29
Screen30
- Home Menu30
Trademarks31
Power32
- The Power Does Not Turn on32
Picture33
- There Is no Picture33
- The Initial Setup Screen Does Not Appear33
- Netflix Content Is Not in 4K Image Quality33
Sound34
- There Is no Sound34
- Sound Output Is Interrupted34
Internet35
- The 4K Media Player Cannot Connect to the Internet/Network35
- Update Fails before Completion35
Connections36
- A Message Appears, Indicating that Your Tv's HDMI Port Is Not Compatible36
- The 4K Media Player Does Not Detect the USB Device Connected to the 4K Media Player36
- There Is no Picture or Sound When the 4K Media Player Is Connected to an AV Receiver36
Remote Control37
- The 4K Media Player Does Not Respond to any Button37
If the Problem Is Not Solved38
- Resetting the 4K Media Player (Reset All Settings)38
- Customer Support Websites38

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