I cannot connect to the headphones or
speakers via a Bluetooth pairing from the
mobile device.
Pairing was previously possible, but now the device cannot reconnect.
Check the following.
1. Confirm how the devices you are using are combined.
2. Update the Music center (SongPal) app.
3. Delete device information, and then reattempt pairing.
Related Info
1. Confirm how the devices you are using are combined.
There is a possibility that the Bluetooth connection is already made with a device that you did
not want to connect or the Bluetooth connection is not correctly set.
Please check the following video:
How to switch the Bluetooth pairing connection to a different device
Tutorial:
Learn how to turn captions on or off when watching Internet videos from YouTube
When using more than one Bluetooth device with the headphones or speakers, you may not be
able to connect to the intended device. Please confirm how the devices you are using are
combined.
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