Sony SRS Series User Manual

Troubleshooting steps
1) What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
 Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
 Charge the speaker.
You may be able to resolve some issues by charging the battery.
 Push the RESET button of the speaker.
 Initialize the speaker.
This operation resets volume settings, etc., and deletes all pairing information.
 Look up information on the issue on the customer support website.
 If the operations above do not work, consult your nearest Sony dealer.
2) Unable to turn on the speaker or charge the built-in battery
 Charge the built-in battery.
 Make sure the AC adaptor is firmly connected to the speaker and AC outlet.
3) The power suddenly turns off
 The battery may be running low. Charge the speaker by connecting the speaker to an AC outlet
via the AC adaptor.
 The auto power off function may have activated. After 15 minutes in certain circumstances, such
as when the volume of the audio input is low, the power will automatically turn off. Raise the
volume of the connected device for use, or set the auto power function to off.
4) No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the
speaker output/No voice or low voice from callers
 Check that both the speaker and the connected device are turned on.
 Turn up the volume of the speaker and the connected device.
 Check that the connected device is playing.
 Make sure the audio cable is disconnected from the AUDIO IN jack during playback in
BLUETOOTH mode.
 Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN
mode.
 If you are connecting a computer to the speaker, make sure the audio output setting of the
computer is set for a BLUETOOTH device.
 Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
 Pair the speaker and the BLUETOOTH device again.

Sony SRS Series Specifications

General

Brand	Sony
Series	SRS
Connectivity	Bluetooth
Type	Portable Speaker
Battery Life	Varies by model
Waterproof	Varies by model
Weight	Varies by model
Dimensions	Varies by model
Output Power	Varies by model
Frequency Response	Varies by model
Extra Bass	Varies by model
NFC	Varies by model
Speakerphone	Varies by model
Charging Port	Varies by model

Summary

Troubleshooting Steps

General Problem Solving

Steps to resolve issues including consulting the guide, charging, resetting, initializing, and seeking dealer support.

Unable to Turn On Speaker or Charge Battery

Check battery charge and ensure the AC adaptor is securely connected to the speaker and outlet.

Power Suddenly Turns Off

Address low battery by charging or check if the auto power off function has activated due to low input volume.

Audio Output Issues

Troubleshoot no sound, one-speaker sound, low volume, distortion, or noise from the speaker output.

Sound Quality and Connectivity Troubleshooting

Audio Output from Monaural Sources

Sound from monaural AUDIO IN devices outputs only from the left speaker.

Preventing Interference and Improving Connection

Manage interference from microwaves, Wi-Fi, and ensure optimal speaker placement and device proximity.

BLUETOOTH Device Settings for Quality

Adjust BLUETOOTH device settings for stable connection or sound quality, and update/manage SongPal.

Low Sound During Use

Sound may become low due to low battery or prolonged use at high volume; charge the speaker.

BLUETOOTH Pairing Issues

Ensure devices are within 1m, check BLUETOOTH indicator, and follow pairing procedures.

Advanced Connectivity and Reset Procedures

BLUETOOTH Indicator Status for Pairing

Guidance on BLUETOOTH indicator flashing states for pairing, including power button usage.

One-Touch Connection (NFC) Troubleshooting

Steps to connect via NFC, including device placement, NFC function activation, and case removal.

Speaker Add and Wireless Party Chain Setup

Pairing procedures for connecting multiple speakers in Speaker Add or Wireless Party Chain modes.

Using the RESET Button

Instructions for using the RESET button to resolve operational issues and turn off the speaker.

Speaker Initialization

Initializing the Speaker

Procedure to initialize the speaker by holding volume and power buttons, resetting settings and pairing data.