Help Guide
Wireless Speaker
SRS-XB13
What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
Charge the speaker.
You may be able to resolve some issues by charging the built-in battery.
Restart the speaker.
Initialize the speaker.
This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing
information.
Look up information on the issue on the customer support website.
Access the following support home pages to get support information about your speaker:
For customers in Americas:
https://www.sony.com/am/support
For customers in Europe:
https://www.sony.eu/support
For customers in China:
https://service.sony.com.cn
For customers in other countries/regions:
https://www.sony-asia.com/support
If the operations above do not work, consult your nearest Sony dealer.
Related Topic
Restarting the speaker
Initializing the speaker
5-025-468-11(1) Copyright 2021 Sony Corporation
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