Check these things first to troubleshoot your TV reception.
You cannot view digital channels.
[120] Troubleshooting
Sound
No sound but good picture.
No audio or low audio with a home theatre system.
You want to output sound from the headphones/Bluetooth audio device and audio system/TV
speakers at the same time.
You are concerned about a delay between the picture and sound.
No TV sounds such as operation sound or audio response.
You cannot establish an eARC connection.
You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).
The TV responds to sound from the surroundings (only TVs with a built-in MIC).
[121] Sound | Sound
No sound but good picture.
Check the antenna (aerial)/cable connection.
Connect the TV to the AC power (mains), and press the power button on the TV or the
remote control.
Check the volume control.
Press (Mute) or (Volume) + button to cancel muting.
Press the (Quick Settings) button on the remote control, then select [Settings] —
[Display & Sound] — [Audio output] — [Speakers] — [TV speakers].
If headphones or Bluetooth audio devices are connected, sound is not output from the TV
speakers or audio system connected via eARC/ARC. Remove the headphones or
disconnect the Bluetooth audio device.
Related topics
No audio or low audio with a home theatre system.
[122] Sound | Sound
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