Southern States SS312

Questions and Answers

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zsmithJul 28, 2025
How to troubleshoot Southern States Water Pump motor that will not run?
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  Lauren SchaeferJul 28, 2025
  If the Southern States Water Pump motor won't run, first ensure the disconnect switch is on. If that's not the issue, check the fuse and replace it if blown, or reset the circuit breaker if it has tripped. If problems persist, the starting switch may be defective and require replacement after disconnecting power. Also, examine the wires at the motor, ensuring they are tightly connected and correctly wired, after disconnecting the power. Lastly, the pressure switch contacts might be dirty; disconnect power and clean them carefully with an emery board or nail file.
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igutierrezAug 2, 2025
Why does my Southern States SS312 Water Pump keep running and not shut off?
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  Robert ZhangAug 2, 2025
  If your Southern States Water Pump delivers water but doesn't shut off or cycles too frequently, first, disconnect power and check the pressure switch; it may need adjustment or replacement. Ensure all faucets are closed. A clogged venturi, nozzle, or impeller can also cause this issue, so clean them. If you have a standard pressure tank, it might be waterlogged, requiring you to drain the tank to the air volume control port. Check all pipe connections for leaks and replace any leaking foot valves. If you have a pre-charged tank, disconnect the power and open the faucets until all pressure is relieved to adjust the air charge.
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Nicole BaxterAug 7, 2025
What to do if Southern States SS312 motor runs but no water is delivered?
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  Adam Richard PhDAug 7, 2025
  If the Southern States Water Pump motor runs but no water is delivered, consider these possibilities. If it's a new installation, re-prime the pump according to the instructions, checking for air leaks and a leaking foot valve or check valve. If the pump has lost prime in an existing installation, inspect all connections on the suction line and shaft seal. Also, check if the foot valve or strainer is plugged and clean them if necessary. Similarly, clean the ejector or impeller if they are plugged. Replace a stuck check valve or foot valve. Thaw frozen pipes. Raise the foot valve and/or strainer above the bottom of the water source if buried in sand or mud. Finally, if the water level is too low for a shallow well setup, consider a deep well pump if the receding water level exceeds 25 feet.
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Russell SmithAug 11, 2025
Why Southern States Water Pump does not deliver water to full capacity?
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  brooksrhondaAug 11, 2025
  If your Southern States Water Pump isn't delivering water to its full capacity, it could be due to several reasons. If the water level in the well is lower than estimated, a deep well jet may be needed if the depth to water exceeds 25 feet. Corroded or limed steel piping can cause excess friction; replace it with plastic pipe where possible, or with new steel pipe. Piping that is too small in size can also restrict water flow, so use larger piping. Lastly, a packed well point can be backflushed, or a new point can be sunk.
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Juan SloanAug 17, 2025
Why Southern States SS312 motor runs hot and overload kicks off?
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  Samuel GonzalesAug 17, 2025
  If the Southern States Water Pump motor runs hot and the overload kicks off, it could be due to incorrect wiring; refer to the wiring instructions. Low voltage can also cause this; check with your power company. Another potential cause is the pump cycling too frequently; refer to the section on too frequent cycling.
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gloria42Aug 22, 2025
Why are there air spurts from faucets with Southern States Water Pump?
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  Jessica WilkinsonAug 22, 2025
  If you're experiencing air spurts from faucets with your Southern States Water Pump, it could be due to several reasons. The pump might be picking up prime; once it does, it should pump solid water without air. Check the joints on the suction side of the pump for leaks using soapy water. If the well is gaseous, consult the factory about installing a sleeve in the well. Intermittent over-pumping can also cause this issue; lower the foot valve if possible, or restrict the pump discharge.