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REQUEST FOR REVIEW OF LABOR TIMES
IMPCO will provide all possible assistance in the development process, the content of individual stan-
dards, the means for accomplishing repairs within the times established and the assurance that every
effort has been made to maintain the accuracy of these times. IMPCO will review and, if necessary, ad-
just any allowance that is inconsistent with the time actually being spent on warranty repairs that are
within the scope and definitions described in this guide.
Although the same methods of labor time allowance development are applied to every labor time study,
the actual time required to make a repair on a like component may vary. Changes to labor times are
made based on one or more of the following:
Design change of the component.
Design change in other components that affect the accessibility to the repaired component.
Change in the procedure or method of repair.
Change in the tools or equipment used to make the repair.
Final review and verification of times after receiving a Request for Review form.
Questions and/or suggestions regarding labor operations or time allowances in the Labor Time Guide
must be submitted on a Request for Review form. This form is the last page of this guide.
A properly completed form will provide IMPCO detailed information identifying the technician’s difficulties
in performing a labor operation within the published labor time allowance. When completing this form, it
is important that all vehicle identification data affecting or influencing the operation in question be pro-
vided.
OEM RESPONSIBILITIES
Your request for review must include a detailed, step by step description of your labor procedure in the
space provided. This will allow IMPCO to both understand your concern and potential cause(s) for the
variance between your actual time and the published labor time.
When submitting a Request for Review, the following steps are required:
Verify that the technician has followed Service Manual Supplement procedure and utilized all neces-
sary equipment and is properly trained.
Complete the Request for Review Form included in this Guide.
Use one form for each labor allowance in question (or combination of standards representing one re-
pair job).
Provide specific performance time for two repairs performed by the same technician to assist in de-
termining average time.
Identify the technician involved, should it be necessary to review the process.
Provide comments that may help in identifying the problem area including individual step times.
Sign and forward the form to IMPCO.
IMPCO RESPONSIBILITIES
Upon receipt of the Request for Review form, IMPCO will review the procedure and consider changing
the labor time. Changes in a labor time will appear as a Warranty Bulletin or the next revision of the La-
bor Time Guide.
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