Spire SPp10 - Introduction

In the unlikely event you experience issues with this product, please
follow the relevant procedure detailed below. If this does not resolve
the issue, please visit www.spirepayments.com or solution provider for
further assistance.
Troubleshooting
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Check terminal is switched on.
Check connection between terminal and PIN Pad.
No display
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Do not attempt to disassemble, service or repair any part.
Do not use if damaged or with signs of tampering.
Do not connect to a PC or unapproved device. To avoid damage
the PIN Pad must only be connected to an approved Spire terminal.
To avoid the potential hazard of electrical shock do not use in
wet environments or during an electrical storm.
Do not use in proximity of potentially ammable gases or substances.
Ensure cables used do not cause a trip hazard or risk the device
being dropped on to a hard surface.
Do not expose to excessive heat or cold. Only operate between
0 °C and 40 °C.
Before cleaning, disconnect from the electrical outlet. Use only a
dry or dampened soft cloth.
Do not immerse, use liquids, sprays or aerosol cleaners. Clean all
spillages quickly.
Dispose any part in an environmentally sound manner and in
accordance with local laws.
Spire Payments will not be held liable for any damage resulting from
user operation that does not comply with the guidance stated.
Caution and Safety Instructions
EU Compliance Statement:
Spire Payments Holdings S.a.r.l. hereby declares that this device is in
compliance with the essential requirements and other relevant provisions
of the R&TTE Directive.
A copy of the EU Declaration of Conformity is available online at:
www.spirepayments.com
PCI PTS
The PCI Notice and Installation Guidance is available online at:
www.spirepayments.com
Declaration of Conformity and Compliance
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Check the printer door is closed fully.
Ensure the paper roll is installed correctly.
Refer to User Manual for additional printer set-up options.
Ensure the telephone cable is connected correctly.
Use a telephone to ensure there is dial tone on the telephone line.
Reset the terminal by powering on and off.
Ensure the Chip Card has been inserted in the correct orientation.
Ensure the Contactless card has been placed between a distance
of 0 to 4 cm from the PIN pad display.
Test with another card of the same type.
Poor printing performance
Communication problems
Cannot read Cards
SPp10
Quick Reference Guide
Spire Payments Holdings S.a.r.l. Proprietary Information
www.spirepayments.com
English Language v1.3