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Spire SPp10 User Manual

Spire SPp10
95 pages
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UKCA Standard 70
User Manual
Spire Payments SP Family
www.spirepayments.com22237-01

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Spire SPp10 Specifications

General IconGeneral
Device TypePayment Terminal
ModelSPp10
Memory128 MB RAM, 256 MB Flash
Card ReaderMagnetic Stripe
ConnectivityUSB
SecurityPCI PTS 5.x
Processor32-bit ARM Processor

Summary

Introduction

Safety Information and Battery Guarantee

Essential safety guidelines and information about battery warranty.

Important Information

Data Security Standard (PCI DSS) Advice

Battery Module SPw60 & SPw70 Terminals

Communications Information

Installation Guide

Using Your Terminal

Powering the Terminal On and Off

Procedures for powering the terminal on and off correctly.

Training Mode

Setting the Merchant Password

Transactions Overview

How To Insert A Chip Card

Step-by-step guide for inserting chip cards into the terminal.

Handling Forgotten PINs and Swiping Cards

Procedures for forgotten PINs, transaction cancellation, and card swiping.

Presenting A Contactless Card

Sale (Inserting A Chip Card)

Option 2: Insert Card First

Performing a sale by inserting the card before entering the amount.

Sale (Swiping A Card)

Option 1: Enter Amount First

Performing a sale by swiping the card after entering the amount.

Option 2: Swipe Card First

Performing a sale by swiping the card before entering the amount.

Sale (Presenting A Contactless Card)

Contactless Payment Process

Step-by-step guide for contactless payment transactions.

Sale And Cashback (Inserting A Chip Card)

Performing Sale with Cashback

How to conduct a sale transaction that includes a cashback amount.

Sale And Tip (Inserting A Chip Card)

Forced Authorisation

Sale Transaction (Customer Not Present – Keyed)

Refund (Inserting A Chip Card)

Settlement

Settlement Procedure

Steps for performing the daily end-of-day settlement process.

Troubleshooting

Error Messages

Explanations of common error messages displayed by the terminal.

Terminal Problems

Solutions for common issues like blank screens or non-charging batteries.

Communication Problems

Troubleshooting steps for connection issues with different communication methods.

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