69
Completion - Check Out (Cont.)
Page 69.
Remove the card and the merchant’s copy of the receipt and press the green ‘ENTER’ key. The terminal
will then print the customer’s copy of the receipt.
Tear off the customer’s copy and hand it to the cardholder. For an Express Check Out or No-Show,
you must mail this to the cardholder.
Express Check-Out is performed in the same way as a normal Completion transaction documented
above, selecting No at the Customer Present prompt.
Note:
You will require agreement from your leasing company to perform Express Check-Out transactions.
Any additional charges identified after Check-Out or charges arising from a No-Show situation should
be processed as separate card not present Sale transactions.
It is possible to activate tipping at Check-Out. In this case the terminal will prompt for a Base Amount
then a Tip Amount before confirming the transaction. Please contact your leasing company if you
require the tipping feature. An example transaction is as follows:
A hotel charges £100 per night for a room. A customer arrives at the hotel and indicates that they
will be staying for five nights. A Pre-Authorisation is performed for £500.
Before checkout the customer indicates that they will be staying for an additional two nights. Because
this is a significant portion of the original bill the hotel chooses to perform a top-up authorisation.
This is for £200 for the extra two nights.
Whilst at the hotel the customer spends £10 in the bar each night bringing the total bill to £770.
The Completion transaction is performed with the Pre-Authorisation amount of £700 (the sum
total of the previous authorisations) and the authorisation code from the second Pre-Authorisation.
The final amount entered for the transaction is £770.
Step 6
Step 7
Express Check-out
Additional Charge after Check-Out and No-Show
Tipping
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