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The line may require a prefix number to dial
out on, for example a 9.
The number the terminal dials may not be
working on your phone line.
The terminal may be connected to a
broadband line without a DSL filter.
A third party call service may be in use on
the line.
The line may be in use, dead or faulty.
A telephone cable or adaptor may be faulty.
The terminal may not be connected or the
connection to the line is loose.
Troubleshooting
Communication Problems
83
The normal sequence of messages displayed during a transaction using a dial connection is:
CONNECTING VIA DIAL,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the following display
will be a response from the acquirer.
See Appendix A for common transaction responses.
If the terminal fails to connect on the first try, it will make two further attempts to connect before
voiding the transaction. The screen will display:
CONNECTING VIA DIAL, ATTEMPT 2
CONNECTING VIA DIAL, ATTEMPT 3
One of the following error messages may also be displayed:
LINE IDLE
The terminal has detected the presence of a line and attempted to dial but is experiencing a problem
connecting.
*LINE BUSY, WAIT*
The terminal is not detecting normal dial tone on the telephone line.
PLEASE NOTE:
Please ensure you are using the telephone cable supplied with the terminal. Other telephone
cables may not be compatible.
SPc50 (dial only)
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