Troubleshooting
Terminal Problems
82
If the WiFi access point power indicator light doesn’t turn on when
it is plugged into the mains:
Check the power supply or mains cable is plugged into a working electrical
wall socket and that any switch is on. If an extension cable is being used,
check the fuse.
Check that the power supply is plugged into the correct socket on the
WiFi access point.
If you have connected up the optional PIN Pad and the screen
appears blank:
Check it is securely connected into the yellow socket on the back of the
main terminal labelled PIN PAD.
Turn the main terminal off and back on again by switching it off or unplugging
it at the electrical wall socket.
Your terminal uses thermal paper rolls to print receipts. This paper will
only print on one side.
If the paper is feeding through but appears blank:
When the rolls supplied with the terminal are used up, you must obtain
replacements from the supplier recommended by your leasing company.
Check your paper rolls
Check that the roll is loaded the correct way round. See Quick Reference Guide
or the paper loading section within this User Manual for more information.
Only use paper from an authorised supplier for Spire terminals.
If the screen appears frozen and doesn’t react to key presses or
inserting a card:
Switch off the power by unplugging at the wall electrical power socket.
Leave the terminal off for ten seconds.
Restore the electrical supply and wait for the terminal to complete rebooting
and return to the idle screen.
WiFi access point doesn’t
turn on (SPw60 only)
PIN Pad screen is blank
Receipts print out blank
Screen appears frozen OR
Terminal does not react
to inserting a card
PLEASE NOTE:
If the above suggestions do not resolve the problem, please contact the helpdesk.
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