Troubleshooting
Error Messages
80
(When inserting, swiping a card or keying in the card number)
When a Chip Card is inserted, swiped or the long card number is typed in, the terminal will check
against a number of parameters downloaded from the Spire Payments system. If the terminal rejects
the card it will display one of the following messages:
The terminal has become logged off from your acquirers. Please contact
the helpdesk to have your terminal logged on again.
The magnetic stripe could not be read when the card was swiped. Check
that it was swiped the correct way round and try again, or try a different
card. If problems persist, please contact the helpdesk.
The chip could not be read when the card was inserted. Check that it was
inserted the correct way round or try an alternative. If problems persist,
please contact the helpdesk.
The card inserted is past its expiration date or the date on the terminal
is incorrect.
The check digit (last digit) of the card number entered is incorrect. Double
check you have the correct number and try re-typing carefully.
Typing in the number of this type of card is not allowed by the Card Issuer.
You must only insert or swipe it.
If the Settlement procedure is not completed on a regular basis, the terminal’s
batch record of totals will become full. The Settlement procedure must be
performed before you can resume taking transactions.
(See page ?? for more information)
The terminal stores offline authorised transactions until it next successfully
connects to your acquirer. To prevent delays in funds reaching your bank
account, the terminal will only store a limited number of transactions before
displaying this message.
Please contact the helpdesk immediately.
It is not permissible for the card number to be used on the terminal.
PLEASE NOTE: This message is usually the result of typing in the card number
incorrectly. Check you have the correct number and try re-typing carefully.
If problems persist, please contact the helpdesk.
ACQUIRER DISABLED
CARD ERROR
PLEASE REMOVE CARD
EXPIRED CARD
INVALID CARD
MAN ENT NOT ALLOWED
SETTLEMENT REQUIRED
STORE FULL
UNSUPPORTED CARD
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