Why am I not receiving notifications from my SpotOn GPS FENCE Pet Care Product?
If you are not receiving notifications, or can't activate tracking or refresh your dog’s location, verify that you have an active cellular subscription. If you don’t, go to www.spotonfence.com/pages/subscription to subscribe. If you have a cell plan, ensure you have cell service.
What to do if my SpotOn Pet Care Product collar won’t charge?
If your SpotOn collar isn’t charging (no flashing green light), consider these potential causes and solutions: * Ensure the collar is fully seated in the charging base and that the cable and wall charger are properly connected. * If the collar was used in salt, lake, or pool water, rinse it with tap water. * Check and clean the charge contacts on both the collar and charging base, ensuring they are free of dirt and dry. * Try connecting the USB cable to a different power supply. * Use a different USB cable or connect to a different AC power source.
How to adjust the strap on SpotOn Pet Care Product?
To adjust the strap, loosen the clasp and slide it toward the center of the collar for a tighter fit, or toward the end of the strap for a looser fit. Make sure to lock the clasp in place before fitting the collar on your dog.
What to do if my SpotOn Pet Care Product app indicates poor GPS signal?
If the app shows a poor GPS signal, move outdoors. Wait a few minutes, ensuring the GPS antenna is pointing toward the sky.
How to fix flashing white LED status indicator on SpotOn GPS FENCE?
If the collar LED status indicator is flashing white, move outdoors and wait a few moments for the SpotOn to acquire a GPS signal.
What to do if I can't connect to my SpotOn GPS FENCE Pet Care Product collar using the app?
If you're unable to connect to your collar using the app, bring the collar and your phone within a few feet of each other. Also, check that Bluetooth is enabled on your phone.
How to update SpotOn GPS FENCE collar?
The app will notify you if a software update is available for your collar. Simply follow the provided instructions to update it.
How to turn on SpotOn Pet Care Product collar?
Place the collar on the charger and allow the system to charge for about an hour.
Explains the SpotOn GPS Fence system and its core technology.
Details the components included with the SpotOn GPS Fence device.
Provides guidance on adjusting and fitting the SpotOn collar to your dog.
Guide to initial setup of the SpotOn collar and mobile application, including charging and app download.
Instructions for defining, creating, and verifying virtual GPS fence boundaries with alert zones.
Methods for training your dog to respond to fence alerts and corrections, including static and vibration feedback.
How to verify the operational status of the SpotOn collar using the LED indicator.
Details on the collar's battery life and charging status indicators.
Information on using cellular data for real-time dog tracking and receiving notifications.
Guidelines for cleaning and maintaining the SpotOn collar's durability and waterproof standards.
Table providing solutions for common problems encountered with the SpotOn system, such as power or connectivity issues.
Details on the device's compliance with radio frequency and interference regulations.
Outlines the terms of service and privacy policy for the SpotOn product and associated services.
General| Type | GPS Dog Fence |
|---|---|
| Technology | GPS |
| Waterproof Rating | IP67 |
| Mobile App | Yes |
| Fence Size | Up to 1, 000 acres |
| Pet Compatibility | Dogs |
| Range | Varies based on environment |
| Alerts | Audible tone, vibration, and mobile app notifications |
| Collar Size | Adjustable, fits neck sizes 10-26 inches |
| Battery Life (Alternative) | Up to 36 hours |
| Collar Weight | 4.8 oz |
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