Pub. ID: TSGUIDE-PCEC_v418 01/18
Sprecher + Schuh Corporate Headquarters
15910 International Plaza Dr | Houston, Texas77032
Customer Service: 877 721-5913 | Fax: 281 442-1570
www.sprecherschuh.com
Sprecher + Schuh Canada
10 Spy Court | Markham, ON L3R 5H6
Custome Service: 905 475-1507 | Fax: 905 475-5855
Prior to submitting an RMA:
o Did the elevator installer troubleshoot with the Sprecher+Schuh Dealer/Controller Manufacturer support team and also
the Sprecher+Schuh Technical Support group?
RMA Process:
o The Standard warranty period for all Sprecher+Schuh products is 18 months from the date of shipment. Is the subject
PCEC unit in compliance with the warranty period?
o Call S+S Customer Service team to request a RMA (not S+S technical support).
o RMA form must detail the fault codes/problems with the individual unit (simple terms of Bad, Failed are not
acceptable).
o RMA units should be shipped to S+S promptly for evaluation (not staged for lot returns)
o RMA units must be properly packaged. Units damaged in transit due to poor packaging will not be credited.
o RMA units MUST be returned as a complete PCEC unit (PCE unit and CA7 fault contactor all mounted on the back-pan).
Warranty is voided if not in compliance.
o RMA units will be re-tested in Houston with a 480V 3PH Y-D motor
o Units passing the motor test will be returned back to the Sprecher+Schuh Dealer/Controller Manufacturer and will
NOT be credited.
o Units failing the test may be deemed a warranty or may require further investigation by Rockwell Automation.
Units which should NOT be sent back/Warranty Voided
o PCEC units which are missing components (ex: missing contactor, back-plate)
o Signs of tampering/abuse with the PCEC, CA7, CA6 factory components
o Tampering/Opening enclosed product housings
o Over torqueing terminals power/control
o Debris/foreign materials inside product housing
o Signs of a short-circuit event on the PCE or CA7
o Damaged SCR’s caused by external events
o Damaged caused by improper voltage to PCE input or Contactor Coil
PCEC Troubleshooting Return Process
short circuit event abuse tampering
coil missing
short circuit event
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