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Important Facts
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Troubleshooting
Q
: GPS platform says the device is in New Jersey (or was last read 1000 days
ago). This isn’t accurate.
A
:
Q
: GPS platform shows a blue screen or the coast of Africa.
A
:
a 10
Q
: What should I do if my device says “last updated X days ago,” even if it’s been
in use?
A
:
prop support @spy tec.com
Q
: My device has been turned on for some time, but it is not updating. Why?
A
:
Once the device is powered on, both the Green and the Blue status LED will
flash for about 5 minutes and then will go off, please note that this is normal.
During this 5-minute cycle, the green status LED will slowly blink about once
every 3 seconds.
During this 5-minute cycle, the blue status LED will rapidly blink when
searching for a GPS signal and then will slowly blink when it has connected to
the GPS network.
When powering off the device, both lights will simultaneously flash indicating
that the device is turning off.
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