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SRAM Quarq AXS User Manual

SRAM Quarq AXS
19 pages
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BASIC TROUBLESHOOTING
GEN.0000000005113 Rev C © 2019 SRAM, LLC
Power MeterPower Meter
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SRAM Quarq AXS Specifications

General IconGeneral
Accuracy+/- 1.5%
Water ResistanceIPX7
Cadence MeasurementYes
Power BalanceYes
ConnectivityBluetooth, ANT+
CompatibilityAXS
Measurement TypeTotal power, left/right balance

Summary

SRAM LLC Warranty

Extent of Limited Warranty

Defines the warranty period and scope for SRAM products, applying only to the original owner.

Local Law Provisions

Addresses how local laws may grant consumers additional rights beyond this warranty statement.

Limitations of Liability

Limits SRAM's liability for indirect, special, incidental, or consequential damages.

Warranty Limitations and Exclusions

Lists conditions and product types not covered by the warranty, including improper installation and wear.

Wear and Tear Parts Identification

Identifies specific components considered wear-and-tear parts, subject to normal use damage.

Safety Precautions

Mandatory Safety Gear Usage

Emphasizes wearing safety glasses and protective gloves when servicing Quarq products for personal safety.

Power Meter Identification

AXS Power Meter Identification

How to identify an AXS Power Meter by its logo near the battery compartment and its green LED.

DZero Power Meter Identification

How to identify DZero platform meters by model name and their green LED indicator.

Legacy Power Meter Identification

How to identify Legacy meters via the Quarq product archive and their red LED indicator.

Quarq Power Meter Troubleshooting Guide

Battery and Compartment Issues

Troubleshooting for rapid battery drain or a continuously lit LED indicating pairing failure.

Firmware Related Issues

Troubleshooting for firmware issues causing a continually flashing LED and pairing problems.

Data Reporting and Pairing Issues

Resolving problems with calibration, data gaps, pairing to head units, or missing cadence/power data.

Power Measurement and Zero Offset Issues

Addressing inaccurate power readings or unstable zero offset values.

Battery Compartment Service

Parts, Tools, and Supplies for Service

Lists necessary parts, safety supplies, lubricants, and common tools for battery compartment service.

AXS Power Meters Battery Cover Removal

Instructions for safely removing the outer battery cover on AXS Power Meters.

Battery Compartment Lid Removal Procedure

Steps for counter-clockwise removal of the battery compartment lid and battery.

Battery Compartment Service (Continued)

Battery Compartment Screw Tightening

Guidance on tightening the battery compartment screw to ensure proper connection.

Battery Contact Prongs Adjustment

Instructions for lifting battery contacts upward to ensure consistent signal.

CR2032 Battery Installation and Height Check

How to install a new battery and check its height for proper compartment fit.

Battery Compartment Service (Continued)

Battery Compartment Lid Installation and LED Check

Steps for installing the lid and verifying LED indicators for AXS, DZero, and Legacy meters.

AXS Power Meters Outer Cover Installation

Instructions for reinstalling the outer battery cover on AXS Power Meters.

Firmware Update and Zero Offset

Connecting to update firmware or perform a manual zero offset if the LED indicates success.

Power Meter Reboot Procedure

AXS Power Meters Outer Cover Removal

Steps to remove the outer battery cover on AXS Power Meters for a reboot.

Battery Compartment Lid Removal

Instructions for removing the battery compartment lid to access the battery.

Power Meter Reboot Procedure (Continued)

Reboot Method: Pliers or Coins

Using pliers or coins as alternative methods to drain voltage for a power meter reboot.

CR2032 Battery Installation

Installing a new CR2032 coin cell battery with the positive side facing outward.

Power Meter Reboot Procedure (Continued)

Battery Compartment Lid Installation and LED Check

Installing the lid and confirming LED indicators for AXS, DZero, and Legacy meters post-reboot.

AXS Power Meters Outer Cover Installation

Reinstalling the outer battery cover on AXS Power Meters after the reboot process.

Firmware Update and Troubleshooting

Connecting to update firmware or contacting support if the power meter does not respond.

Legacy Power Meter Spider Inspection

Legacy Battery Compartment Exploded View

An exploded diagram showing all components of the legacy power meter battery compartment.

Parts, Tools, and Supplies for Inspection

Lists necessary parts, safety supplies, lubricants, and common tools for spider inspection.

Legacy Power Meter Spider Inspection (Continued)

Important Distinction: Legacy vs. AXS/DZero

Crucial notice to perform inspection only on Legacy meters, not AXS or DZero, to avoid damage.

Battery Lid Removal for Legacy Meters

Steps for safely removing the battery lid from legacy power meters by hand.

Battery Compartment Screw and Assembly Removal

Instructions for removing the battery compartment screw and the compartment itself.

Legacy Power Meter Spider Inspection (Continued)

O-ring Removal Procedure

Instructions for carefully removing the o-ring situated between the battery compartment and the spider.

Clocking Pin Hole Inspection

Checking the clocking pin hole for damage such as gouging or scarring.

Battery Compartment Clocking Pin Inspection

Inspecting the battery compartment clocking pin for wear or breakage.

Battery Compartment Installation (Legacy)

Cleaning Battery Compartment and Spider

Cleaning the battery compartment and spider using isopropyl alcohol and a lint-free rag.

O-ring Greasing and Installation

Applying SRAM Butter grease to the o-ring before installing it onto the battery compartment base.

Battery Compartment Seating and Verification

Installing the compartment onto the spider, rotating to seat the clocking pin, and verifying fit.

Battery Compartment Screw Installation

Installing the battery compartment screw assembly and tightening it gently.

Battery Compartment Installation (Legacy) (Continued)

Battery Contact Prongs Adjustment

Lifting the battery contact prongs upward to ensure proper battery contact.

CR2032 Battery Installation and Height Check

Installing a new CR2032 battery and checking its height for proper seating.

Battery Compartment Lid Installation and LED Check

Installing the lid and verifying the red LED indicator for legacy power meters.

Firmware Update and Troubleshooting

Connecting to update firmware or rebooting if the power meter does not pair.

Manual Zero Offset Procedure

Performing a manual zero offset according to the power meter user manual instructions.

SRAM Trademarks and Logos

SRAM Contact Information

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