SteelSeries ARCTIS 1 WIRELESS - Australian Consumer Law Remedies; Remedies for Major Failure (Goods); Remedies for Major Failure (Services)

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For SteelSeries-branded goods, in addition to the above, we also guarantee that we will provide repairs or spare parts for
a reasonable time. Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer
guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be xed or resolved in a reasonable amount of time. In
this case, the seller can choose to oer you a refund, replacement, repair or, in the case of services, resupply. If the seller
does not x the problem or takes too long, you may be able to get it xed by someone else and recover the costs from
the seller depending on the circumstances.
Remedies for major failure with goods
Return the product and ask for a refund, Return the product and ask for an identical replacement, or one of similar value
if reasonably available, Keep the product and ask for compensation for the drop in value caused by the problem.
Remedies for major failure with services
Cancel the contract and pay a reasonable amount for the work done, or seek a refund, For money already paid, keep the
contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your
money back if you have already paid.
For goods, there is a major failure to comply with a consumer guarantee when:
• You would not have purchased the product if you had known about the problem.
• The product is signicantly dierent from the description, sample or demonstration model you were shown.
• The product is substantially unt for its normal purpose and cannot easily be made t within a reasonable time.
• The product is substantially unt for a purpose that you told the supplier about, and cannot easily be made t within a
reasonable time.
• The product is unsafe.
For services, there is a major failure to comply with a consumer guarantee when:
• You would not have engaged the service if you had known the nature and extent of the problem.
• The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectied
within a reasonable time.
• You told the supplier that you wanted the service for a specic purpose, which was not fullled, and the problem could
not be easily rectied within a reasonable time.
• You told the supplier that you wanted a specic result, yet the service and end result failed to meet your specications
and could not be easily rectied within a reasonable time.
• The supply of the service has created an unsafe situation.