STILLA Prism6 H24000.3

Questions and Answers

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harrismichaelAug 20, 2025
Why are there any or few analyzable droplets with no air bubble in my STILLA Prism6 H24000.3?
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  Victoria KingAug 20, 2025
  To resolve the issue of any or few analyzable droplets with no air bubble in your STILLA Laboratory Equipment, ensure that the crucial partitioning step is included as the first step in your PCR program. If the problem continues, extract the live and system logs, referring to the section “How to use the Geode Software User Interface” in the Geode User Manual, and then contact Technical Support.
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haydencurtisAug 22, 2025
What to do if the Crystal Reader software stops responding with STILLA Prism6 H24000.3 Laboratory Equipment?
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  christopher15Aug 22, 2025
  If the Crystal Reader software application stops responding, go to “Control Panel,” then to “Task Manager,” and stop the Crystal Reader process. After that, restart the application.
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James BatesAug 25, 2025
What does error message 'Prism6 instrument configuration not applicable with detection channel selection' mean for STILLA Laboratory Equipment?
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  Clayton BradleyAug 25, 2025
  If you encounter the error message 'Prism6 instrument configuration not applicable with detection channel selection' while using STILLA Laboratory Equipment, note that depending on the Prism6 instrument configuration, up to 6 detection channels are available. For the H24000.3, it is a 3-color Prism6 configuration with detection in Blue, Green, and Red channels. The H24000.6 is a 6-color Prism6 configuration with detection in Blue, teal, Green, Yellow, Red, and Infra-red channels. Contact Technical Support to enable detection channels, if applicable.
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Robert ParkerAug 26, 2025
How to fix large droplet coalescence area in the chamber of STILLA Prism6 H24000.3?
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  Darrell RamirezAug 26, 2025
  To address the presence of a large droplet coalescence area in the chamber of your STILLA Laboratory Equipment, clean the foil of the chip with an anti-static spray and a lint-free wipe before loading the sample.
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nancy20Aug 27, 2025
What causes droplet overlapping in STILLA Prism6 H24000.3 and how to fix it?
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  evansjoshuaAug 28, 2025
  To resolve the issue of droplets overlapping (typically the bottom right corner of the chamber) in your STILLA Laboratory Equipment, note that stacked droplets are considered artifacts and are excluded from the analysis. To relax the crystal, bring the chips back to the Geode. In the menu, select Template > Protocols and launch the program named “Sapphire Protocol Unpacking Droplets”. After the reading step, the neural network of Crystal Miner should recognize more droplets.
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robert84Aug 29, 2025
How to troubleshoot a red light in the third position on STILLA Prism6 Laboratory Equipment?
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  Justin GardnerAug 30, 2025
  To resolve a red light appearing in the third position on the front of the Prism6 instrument, reboot the Prism6 instrument by pressing the power button on the front for a few seconds until it shuts down, then press it again to restart. Also, restart the Crystal Reader software.
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Shawn BurgessSep 1, 2025
How to solve error with Image Analysis Configuration File (.yaml) on STILLA Prism6 H24000.3?
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  Michelle MooreSep 1, 2025
  If you receive the error message: 'The current Image Analysis Configuration File (.yaml) is not designed to be used on this scanner type' with your STILLA Laboratory Equipment, use the scanning templates provided by Stilla Technologies, accessible at https://www.stillatechnologies.com/technical-resources/naica-system-prism6/. Ensure consistency between the “.yaml” file and the experiment settings when editing “.yaml” files.
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Haley MillerSep 3, 2025
What to do if Crystal Miner Plot configuration file (“.ncp”) uses different channels than the ones activated in STILLA Prism6 H24000.3?
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  Kristen MaddoxSep 3, 2025
  If you encounter the error message: 'The selected Crystal Miner Plot configuration file (“.ncp”) uses different channels than the ones activated' with your STILLA Laboratory Equipment, use the scanning templates provided by Stilla Technologies, accessible at https://www.stillatechnologies.com/technical-resources/naica-system-prism6/. Ensure consistency between the “.ncp” file and the experiment settings.
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Beth SkinnerSep 4, 2025
How to resolve Spillover Compensation Matrix file (“.ncm”) error in STILLA Prism6 H24000.3 Laboratory Equipment?
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  Daniel JohnsonSep 5, 2025
  If you see the error message: 'The selected Spillover Compensation Matrix file (“.ncm”) uses a different number of channels than the current experiment' on your STILLA Laboratory Equipment, use the scanning templates provided by Stilla Technologies, accessible at https://www.stillatechnologies.com/technical-resources/naica-system-prism6/.
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Jeffrey KnightSep 6, 2025
Why do the droplets in the chamber have low background fluorescence in STILLA Prism6 H24000.3 Laboratory Equipment?
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  Cassie BlairSep 7, 2025
  To address droplets in the chamber having low background fluorescence with STILLA Laboratory Equipment, verify that the appropriate amount of reference fluorophore (e.g., fluorescein at 100 nM) was included in the reaction mix.