What to do if my STOK Gas grill smells like gas?
If you smell gas when using your STOK Gas grill, immediately turn off the cylinder valve and tighten all connections. This indicates a gas leak from the cylinder, regulator, or another connection.
Why is the STOK QUATTRO SGP4130N heat decreasing or making a popping sound?
If you notice decreasing heat or a popping sound while using your STOK Gas grill, it could be due to an empty LP gas cylinder. Replace or refill the cylinder. It can also happen if you are trying to light the wrong burner, in that case, turn off the control knobs and cylinder valve, leave the hood open to extinguish the flames, and clean the grill thoroughly once it's cool.
What to do if there's flame flashback beneath the control panel of my STOK Gas grill?
If you see flame flashback beneath the control panel of your STOK Gas grill, immediately turn off the cylinder valve. Check for any damage to the hose, regulator, or valve. A leak test should be performed, refer to “Testing Valves, Hose, and Regulator for Leaks” in the Assembly section.
Why does my STOK QUATTRO SGP4130N Gas grill have hot spots on the cooking surface?
If your STOK Gas grill has hot spots on the cooking surface, it could be that the burner is not connected to the control knob, or the venturi is blocked. See “Igniting the Main Burner” in the Operation section.
What causes grease fire or excessive flames on my STOK QUATTRO SGP4130N Gas grill?
If your STOK Gas grill has a grease fire or continuous excessive flames above the cooking surface, this is likely due to grease build-up in the burner area. See “Cleaning Burner Assembly and Checking Venturi for Insects” in the Maintenance section. Another cause is burners that won't light, in that case, tighten fittings and see “Testing Valves, Hose, and Regulator for Leaks” in the Assembly section.
Why is the inside of my STOK Gas grill lid peeling?
If the inside of your STOK Gas grill lid appears to be peeling, this is likely due to mechanical failure caused by rusting or mishandling. Clean the lid with a soft bristle brush or scraper.
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