9.0 SIMPLE TROUBLESHOOTING
Issue Possible Reason Solution
No LED of menu
display after
power on
The power adapter is not
properly connected
Make Sure the device is connected to the
power
No Sound 1. The Tv is on Mute or
volume is low.
2. The device is on Mute or
the volume is too low.
1. Press the mute button to restore the
sound and increase the volume.
Failed to connect
to network
1. Ethernet cable is not
properly connected.
2. Wi-Fi is turned off or the
signal is too weak.
1. Reconnect the cable.
2. Restart the Wi-Fi or adjust the position of
the device closer to the router.
Remote Control
Failure
1. The sensors of the
remote control and the TV
box are not in alignment.
2. Remote control is
broken or the batteries are
low in power.
1. Aim the remote’s sensor at the front
panel’s sensor and try again. Check for
obstructions blocking the signal path
between the remote and the box.
2. Replace batteries or send the device to
the local maintenance service station for
checking.
No Picture on
Screen
HDMI cable is not
connected
Make sure that HDMI/AV is selected as your
TV input
Voice search on
remote is not
working
Remote is not paired to
the TV Box
See the Pairing Bluetooth Device section
in this guide
No Audio Audio Settings not
configured correctly for
your TV
Settings> Device Preference > Sound >
Select formats
Press OK to select “None” or try a “Manual”
selection.
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