Troubleshooting Guide 45
subzero.com
Troubleshooting
Condensation forms outside the unit.
• During periods of high humidity, some condensation
may appear on outside surfaces. The condensation will
disappear when the humidity drops. Be sure that doors
are closing and sealing properly. If condensation
persists, contact Sub-Zero factory certified service.
There is no ice.
• Is the ice container in position?
• Is the ice maker turned on?
• Is the water supply connected?
There is an odor inside the unit.
• Replace air purification system cartridge.
• Clean the unit thoroughly.
• Cover all food tightly.
• Clean the drain pan and unit drain pipe.
You need product information.
• Call Sub-Zero customer care at 800-222-7820 or visit
our website, subzero.com, for planning, installation and
product information.
You need service.
• If service is necessary, maintain the quality built into
your Sub-Zero unit by contacting Sub-Zero factory
certified service.
• For the name of Sub-Zero factory certified service
nearest you, check the contact & support section of
our website, subzero.com or call Sub-Zero customer
care at 800-222-7820.
• When calling for service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate, located at the top frame of the
unit, inside the door.
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