MANUFACTURERS BY COMPONENT
Audio/Satellite
DENSO/Denso Ten Service Center is open from 7am-5pm Pacic Time at 1-800-237-5413. The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Caution:
• If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original
vehicle or network communications will be severed.
• SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
Audio/Navigation/Satellite
DENSO/Denso Ten Service Center is open from 7am-5pm Pacic Time at 1-800-237-5413. The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Power Amplier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/
Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering
Instructions
SATELLITE ACTIVATION INSTRUCTIONS
DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or
DENSO satellite radio, please follow the instructions below. Going through the process will ensure
that any fee for the new radio is waived and will ensure your customer continues to receive their
satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a
warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to
the new Radio ID. Conrm with the agent that the old Radio ID has been deactivated.
(To nd the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID
will display for you, it will be 8 alpha-numeric characters long).
Step 3. Conrm which services you are transferring e.g. Audio only or Audio and Trac.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and conrm
the radio is working. Retailers can also perform a signal refresh if necessary by entering in
the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID
number.
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