EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an
exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service
Center will issue an exchange number. It is required that this number be provided upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center for
each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
DENSO Exchange Number Example (Claim ID) ........ 9YB000000
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
DENSO 1-800-237-5413 7am-5pm Pacic Time
PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
Eective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation
Multimedia Infotainment Systems will require an additional entry of the RO* character string (see image
below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery of every
DENSO exchange unit shipped to the Retailer. The RO eld is located between the Order Date and
Complaint on the Packing Slip.
* Please do not confuse this with the Retailer repair order number.
The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments
Field for a claim submission for an audio exchange. This is in addition to the existing Claim Order/
Audio Exchange Number entry in the Misc. Detail eld. BOTH entries will now be required.
An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.
130
To Next Page
Loading...