POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/
Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering
Instructions
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure
meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/Navi.
Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
• Retailer Code • Caller’s Name and Telephone Number
• Retailer Name and Address • Claim Number
• VIN - All 17 Characters • Subaru Part Number as shown in this bulletin
• Date of Vehicle Sale • Customer Complaint
• Vehicle Mileage • Customer Last Name
DENSO/Denso Ten 1-800-237-5413
• Exchange cores will be shipped UPS Ground or 2
nd
Day Air within 72 hrs.
• DENSO/Denso Ten oers a 1 yr. manufacturer’s warranty on these exchange units
• DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the retailer
• Cores must be returned to DENSO/Denso Ten within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the retailer
• There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/Denso
Ten for this fee.
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