5.2. Customer Questionnaire
The following Questionnaires would help collecting information and, in some cases,
address customer concerns with the Cockpit Gen1 (CP1) Gen4 infotainment system.
Please complete as much information as possible in as much detail as possible
following the format of the questionnaire. Please use a separate questionnaire for
each concern. There is a general questionnaire to capture the details for any concern.
However, we have also prepared a questionnaire specific to a category: Audio Output,
Navigation Operation, Bluetooth Operation, Apple CarPlay Operation, Android Auto
Operation, USB Port. Please use customer questionnaires, because they have concern
specific questions.
NOTE: Some of these questions will require the Technician to provide detailed
feedback, while the system is experiencing the concern. Others will require specific
information from the customer. In all cases, the Questionnaire Pages should be
completed at the time of write-up to gather as much detail from the customer as
possible. Always request and retain any pictures or videos (preferred) of the condition
and any data gathered from the system. Once the form is completed, it may be
attached to QMR, emailed to FQA@subaru.com (This is not an interactive mailbox.
It only receives the completed forms) or faxed to (856)-254-1305.
If the condition can be duplicated, try to gather as much information as possible
regarding the steps required to recreate the issue.
For example:
1. Unlock car
2. Start engine
3. Shift to reverse while the “STARLINK” screen is displayed. FM audio is playing in
the background
4. Connect an iPhone via USB hub for CarPlay
5. Shift to drive
...and so on. This information helps with being able to investigate the issue.
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