BLUETOOTH OPERATION CONCERN
1a. Date of Service: 1b. Reoccurring problem: YES NO
2a. Original Date of Service (if applicable): 2b. Total number of visits:
Vehicle Details
3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN:
A. Customer Interview Details
Condition Description
4. Condition Description Summary (per customer) please supply video or photo, if possible:
5. Last 5 actions performed
before symptom occurred
(List 1 to 5 in order)
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
6a. Incident Date and Time: 6b. Cabin temperature:
7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO
8. List after market products used, if any: 8a. List after market cables used, if any:
8b. No physical damage: YES NO
9. Bluetooth Audio related
malfunction
Will no pair: Will not play: No sound: Noise/static: Disconnect on its own: Others:
10. Bluetooth handsfree related
malfunction
Will not pair: Cannot hear (Receiver): Cannot hear (Caller): Sounds Garbled: Address book will not transfer:
Disconnect on its own:
11. Is the connection made at the start up? YES NO
If YES, is the connection dropped at some other point of operation? YES NO
If NO, Other (List):
12. What type of phone/software/cell phone carrier (List all the data)?
NOTE: To verify if a compatible phone follow this link: http://www.subaru.com/owners/index
13. Is the device still paired to the Head Unit? YES NO
Confirm the device is in the paired device list located under Home Screen -> Settings -> Phone -> Manage Devices.
14. Is the vehicle system still listed as a paired device on the phone? YES NO
15. Can the phone be manually reconnected through the phone settings menu? YES NO
Follow this path Home -> Settings -> Phone -> Manage Devices, then select the paired phone and select Connect.
16. Have you confirmed a similar model phone or phones reproduces the same concern? YES NO
17. For issues with Bluetooth, Phonebook, or SMS sync please answer the questions below.
Was the phonebook/SMS access request granted when phone was paired to the vehicle? YES NO
Was the prompt accepted on the phone? YES NO
Was the phonebook download option enabled in the CP1 settings? YES NO
B. For Retailer Personnel
Retailer Details
18a. Retailer Name: 18b. Retailer Code or Acct#: 18c. Contact Name:
18d. Phone:
Hardware Component Details (as applicable):
Cockpit Control Unit (CCU) 19a. SW Ver: 19b. Part Number:
Center Information Display (CID) 20a. SW Ver: 20b. Part Number:
Summary for Diagnostics
performed:
21a. Have any DTCs been set? YES NO 21b. If YES, list all:
22. All CP1 wiring harness connectors fully seated in the unit? YES NO
23. Is there any physical damage/tampering present? YES NO
24a. Has the video been taken? YES NO 24b. If YES, has it been shared? YES NO
25a. Has the data log been collected? YES NO 25b. If YES, has it been shared? YES NO
26. Have you checked the Service Manual? YES NO
66
To Next Page
Loading...