Subaru BASE - Page 65

To Next Page

To Previous Page

NAVIGATION OPERATION CONCERN

1a. Date of Service: 1b. Reoccurring problem: YES NO

2a. Original Date of Service (if applicable): 2b. Total number of visits:

Vehicle Details

3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN:

A. Customer Interview Details

Condition Description

4. Condition Description Summary (per customer) please supply video or photo, if possible:

5. Last 5 actions performed

before symptom occurred

(List 1 to 5 in order)

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

6a. Incident Date and Time: 6b. Cabin temperature:

7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO

8a. Error Message displayed? YES NO 8b. If YES, what is the content?

9. Fault in navigation system

Cursor or map rotating:  Wrong location of vehicle:  Cursor hopping during driving:  Map image incomplete: 

No GPS marks displayed:  Incorrect time display:  Guide not initiated:  No route search: 

Caution remains on navigation screen:  Unexpected return back to opening screen:  No voice guidance: 

Guidance volume too low:  Will not read data:  Will not update:  Destination/route problem: 

Display does not change(frozen):  Overall navi operation slow:  No GPS reception:  Others: 

10a. Is the concern observed in a specific location? YES NO

10b. If YES, please provide an exact address or multiple addresses as applicable.

11. Is the cocern related to Voice Recognition operation? YES NO

If YES, have you confirmed the same address could be entered by typing? YES NO

If YES, have you confirmed Voice Recognition operation is not impacted by the microphone operation? YES NO

If YES, have you confirmed the customer is following recommendations outlined in the Owner’s Manual for optimizing Voice Recognition feature? YES NO

B. For Retailer Personnel

Retailer Details

12a. Retailer Name: 12b. Retailer Code or Acct#: 12c. Contact Name:

12d. Phone:

Hardware Component Details (as applicable):

Cockpit Control Unit (CCU) 13a. SW Ver: 13b. Part Number:

Center Information Display (CID) 14a. SW Ver: 14b. Part Number:

Summary for Diagnostics

performed:

15a. Have any DTCs been set? YES NO 15b. If YES, list all:

16. All CP1 wiring harness connectors fully seated in the unit? YES NO

17. Is there any physical damage/tampering present? YES NO

18a. Has the video been taken? YES NO 18b. If YES, has it been shared? YES NO

19a. Has the data log been collected? YES NO 19b. If YES, has it been shared? YES NO

20. Have you checked the Service Manual? YES NO