Subaru BASE - Page 64

AUDIO OUTPUT CONCERN
1a. Date of Service: 1b. Reoccurring problem: YES NO
2a. Original Date of Service (if applicable): 2b. Total number of visits:
Vehicle Details
3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN:
A. Customer Interview Details
Condition Description
4. Condition Description Summary (per customer) please supply video or photo, if possible:
5. Last 5 actions performed
before symptom occurred
(List 1 to 5 in order)
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
6a. Incident Date and Time: 6b. Cabin temperature:
7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO
8. Audio malfunction
Does not sound:  Front R:  Front L:  Rear R:  Rear L:  Others:  Operation related problems: 
Cannot adjust volume level:  Cannot use tone control or adjust tone range:  Cannot record:  Sound skipping: 
CD:  DVD:  Specific mode/disc:  Others: 
9. What audio source is the Head Unit on when the concern occurs from: (AM, FM, SXM, Carplay etc.)
10. For tuner - related issues (AM/FM/SXM/DAB Digital Audio Broadcasting), is the concern on a specific frequency/ channel?
Please list the frequencies/channels here:
11. Radio malfunction
AM Station:  FM Station:  SXM Station:  HD Station:  No Sound: 
No/Poor Sound:  Noise /Static:  Sound cuts in/out:  Others: 
12. For media (USB, BTSA Bluetooth Streaming Audio, CD, etc), list the devices used, file type (mp3, mp4, cda, aac, etc).
13. Is the concern heard in each audio channel? YES NO
Adjust balance and fade to confirm. (Balance and fade can be adjusted by going to Home Screen -> Settings -> Sound -> Audio -> Sound Customization . Drag the
crosshair to each corner of the vehicle to check for output from each audio channel.)
14. Turning the volume knob would display the volume indicator on the center display? YES NO
Pressing steering wheel volume switch would display the volume indicator in the combination meter display YES NO
15. Does the system show indication when playback is occurring? YES NO
For example, if using a media device (CD, iPod, USB, etc), does the playback timer update? YES NO
If using tuner (AM, FM, SXM), is there station data displayed and is it updating? YES NO
B. For Retailer Personnel
Retailer Details
16a. Retailer Name: 16b. Retailer Code or Acct#: 16c. Contact Name:
16d. Phone:
Hardware Component Details (as applicable):
Cockpit Control Unit (CCU) 17a. SW Ver: 17b. Part Number:
Center Information Display (CID) 18a. SW Ver: 18b. Part Number:
19. For volume/audio concerns - Has the amplifier been checked and proper operation confirmed? YES NO
20. Is vehicle equipped with an external amplifier? YES NO Brand Name: Part Number:
If YES, confirm connections are proper between head unit and amplifier.
If YES, does disconnecting and reconnecting the amplifier address the concern? YES NO
If YES, does disconnecting and reconnecting the CCU address the concern? YES NO
21. Perform a swap of each component with a known good amplifier and CCU. Swap the amplifier first, then check if the concern is addressed.
If the condition persists, swap the CCU. Was the concern addressed by swapping one (or both) of the components? YES NO
22. Can the concern be only observed while listening to certain audio channel(s)? YES NO
23. Have you confirmed connections from head unit to speakers are not damaged? YES NO
24. If the vehicle comes equipped with an Harman/Kardon amplifier, have you confirmed connections between amplifier and speakers are not damaged? YES NO
Summary for Diagnostics
performed:
25a. Have any DTCs been set? YES NO 25b. If YES, list all:
26. All CP1 wiring harness connectors fully seated in the unit? YES NO
27. Is there any physical damage/tampering present? YES NO
28a. Has the video been taken? YES NO 28b. If YES, has it been shared? YES NO
29a. Has the data log been collected? YES NO 29b. If YES, has it been shared? YES NO
30. Have you checked the Service Manual? YES NO
64