ANDROID AUTO CONCERN
1a. Date of Service: 1b. Reoccurring problem: YES NO
2a. Original Date of Service (if applicable): 2b. Total number of visits:
Vehicle Details
3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN:
A. Customer Interview Details
Condition Description
4. Condition Description Summary (per customer) please supply video or photo, if possible:
5. Last 5 actions performed
before symptom occurred
(List 1 to 5 in order)
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
6a. Incident Date and Time: 6b. Cabin temperature:
7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO
8a. Error Message displayed? YES NO 8b. If YES, what is the content?
9. Verified the USB cable used is genuine cable and is not damaged? YES NO
If yes, have you tried another cable? YES NO
No physical damage: YES NO
10. Have you verified, if the phone is compatible per the link: http://www.subaru.com/owners/index? YES NO
11. Did you confirm Android Auto to be enabled without any restrictions on the phone? YES NO
12. Did you verify the phone OS version to be up to date and the app (Android Auto) is up to date? YES NO
Please note make, model, version number of the device and the app, service provider.
Device Make: Device Model: Device Software Version:
App Name App Version: Cell Provider (if applicable):
13. Try a similar device, does the issue still occur? YES NO
Please note version number of the device and the app. Device Software Version: App Name App Version:
14. Voice recognition malfunction
Voice recognition is not ready: Not recognize commands: Other:
15. If applicable, have you confirmed the same issue (example: handsfree calling, streaming, voice recognition etc.) is duplicated when the phone is only paired via
Bluetooth and not connected via USB cable? YES NO
16. Is there an evidence the phone is charging, when connected via USB cable? YES NO
B. For Retailer Personnel
Retailer Details
17a. Retailer Name: 17b. Retailer Code or Acct#: 17c. Contact Name:
17d. Phone:
Hardware Component Details (as applicable):
Cockpit Control Unit (CCU) 18a. SW Ver: 18b. Part Number:
Center Information Display (CID) 19a. SW Ver: 19b. Part Number:
20. Have you tested the customer’s phone with a known good vehicle? YES NO
If the application launches successfully, swap USB hub cable then USB hub if necessary. If the issue still persists, try swapping the CCU.
Was the concern addressed by addressing one or more of these components? YES NO
If so, request exchange of suspect component
Summary for Diagnostics
performed:
21a. Have any DTCs been set? YES NO 21b. If YES, list all:
22. All CP1 wiring harness connectors fully seated in the unit? YES NO
23. Is there any physical damage/tampering present? YES NO
24a. Has the video been taken? YES NO 24b. If YES, has it been shared? YES NO
25a. Has the data log been collected? YES NO 25b. If YES, has it been shared? YES NO
26. Have you checked the Service Manual? YES NO
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