USB PORT CONCERN
1a. Date of Service: 1b. Reoccurring problem: YES NO
2a. Original Date of Service (if applicable): 2b. Total number of visits:
Vehicle Details
3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN:
A. Customer Interview Details
Condition Description
4. Condition Description Summary (per customer) please supply video or photo, if possible:
5. Last 5 actions performed
before symptom occurred
(List 1 to 5 in order)
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
6a. Incident Date and Time: 6b. Cabin temperature:
7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO
8a. Error Message displayed? YES NO 8b. If YES, what is the content?
9. Verified the USB cable used is genuine cable and is not damaged? YES NO
If yes, have you tried another cable? YES NO
No physical damage: YES NO
10. Is the USB connection identified in the Information bar area of CID? YES NO
11. Does the USB device work in a like vehicle? YES NO
12. Do other USB devices work in the suspect vehicle? YES NO
13. Is there an evidence the phone is charging, when connected via USB cable? YES NO
B. For Retailer Personnel
Retailer Details
14a. Retailer Name: 14b. Retailer Code or Acct#: 14c. Contact Name:
14d. Phone:
Hardware Component Details (as applicable):
Cockpit Control Unit (CCU) 15a. SW Ver: 15b. Part Number:
Center Information Display (CID) 16a. SW Ver: 16b. Part Number:
Summary for Diagnostics
performed:
17a. Have any DTCs been set? YES NO 17b. If YES, list all:
18. All CP1 wiring harness connectors fully seated in the unit? YES NO
19. Is the USB drive recognized in the connection check screen available via Dealership mode (Push the Tune knob six times, while
simultaneously pressing down on both sides of the passenger side A/C up/down switch)? YES NO
20. Is there any physical damage/tampering present? YES NO
21a. Has the video been taken? YES NO 21b. If YES, has it been shared? YES NO
22a. Has the data log been collected? YES NO 22b. If YES, has it been shared? YES NO
23. Have you checked the Service Manual? YES NO
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