User Manual 8 Appendix
29
Evidence
If the product is within the warranty period, the customer shall provide the
product purchase invoice and date. In addition, the trademark on the product
should be legible. Otherwise, SUNGROW has the right to refuse to honor the
warranty.
Conditions
The unqualified products shall be disposed of by SUNGROW after
replacement.
The customer shall allow reasonable time for SUNGROW to repair the
malfunctioning device.
Exemption from liability
Under the following circumstances, SUNGROW has the right to refuse to honor
the warranty:
Where the warranty period for the entire machine/module has expired.
Where the device is damaged during transportation.
Where the device was improperly installed, refitted, or used.
Where the device is operated in extremely harsh environment as described
in this manual.
Where the fault or damage is caused by installation, repairs, modification, or
disassembly performed by a service provider other than SUNGROW.
Where the fault or damage IS caused due to the use of non-standard or
non-SUNGROW components or software.
Where the product is installed and used outside the range stipulated in
relevant international standards.
Where the damage is caused by an abnormal natural environment.
If the product failure is caused by any of above circumstances and the customer
requests repair, SUNGROW may provide paid maintenance service after
judgment by SUNGROW's service department.
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