Sungrow's Battery Limited Warranty_V1.0_202101
Sungrow Service Rebate
The Sungrow service rebate may be eligible to the Installer to replace the
defective Battery, which has been returned to Sungrow and deemed defective
in workmanship or materials upon testing and inspection by Sungrow. The
standard service rebate is up to $200 exclusive of GST for the Battery. If
multiple on-site visits are required, the Installer must contact Sungrow prior to
the site visit. If the site is a remote area or if the Installer is unable to attend on-
site, Sungrow recommends the Claimant to find a local electrician to attend the
site. The service rebate must be claimed within 3 months from the date when
the warranty claim is approved. Contact Sungrow for further details.
Rights at law
In addition to the warranty given by Sungrow, consumers have statutory
warranty rights that will not be limited or replaced by this warranty. For
customers in Australia, our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Contact Details
[Sungrow Australia Group Pty Ltd trading as Sungrow]
Suite 1703, 99 Mount Street, North Sydney, NSW 2060
Tel: 1800 786 476
Email: service@sungrowpower.com.au
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