Sunmi NT310 - User Manual

Precautions Table of Toxic and Hazardous Substances and Content in the Product
Toxic or harmful substances or elements
Pb Hg Cd Cr(VI) PBB PBDE
Circuit board
assembly
Print head
assembly
Structural part
Package
Part Name
80mm
Kitchen Cloud Printer
QUICK START GUIDE
Security Warning
· Please insert the AC plug into the AC socket corresponding to the
identification input on the printer;
· It is strictly prohibited to use it in the presence of any potentially
explosive gas.
· Non-professionals should not disassemble the printer at will to avoid
danger.
· This is a Class B product. In the living environment, this product may
cause radio interference. In this case, the user may be required to take
practical measures against interference.
Important Safety Instructions
· Avoid installation or use during lightning, otherwise there is a risk of
lightning strike;
· When you find abnormal smell, overheating or smoke, please cut off
the power supply immediately.
· The paper tearing knife is sharp, please do not touch it!
· Avoid using in humid environment; Avoid using in dusty or inflammable
and explosive occasions.
Recommendations
· Do not use it near water or humid environment to prevent liquid from
falling into the terminal.
· Do not use in extremely cold and hot environments, such as cigarettes
close to fire sources or ignited;
· Try to use it in a clean and dust-free environment to prevent small items
from falling into the terminal.
· Do not use in the vicinity of medical equipment without permission.
Statement
The Company is not responsible for the following situations:
Damage caused by use and maintenance not under the conditions
described in this Guide;
Damage or problems caused by options or consumables (not the
original products or approved products provided by the Company).
(the user has no right to modify or change the product without the
consent of the Company)
Disclaimer
Due to the update of the product, some details of this Guide may not be
in conformity with the product. Please refer to the actual product.
The right to interpret this Guide belongs to the Company. We reserve the
right to amend this Guide without prior notice.
Usage Scenarios
It is mainly used in such commercial scenarios as food delivery,
scan-to-order, and order broadcasting.
Target customers: restaurants, bakeries, retail stores.
Available functions: order printing, order and payment information
broadcasting.
indicates that the content of the toxic and hazardous substance in all homogeneous
materials of the component is below the limit specified in SJ/T 11363-2006.
indicates that the content of the toxic and hazardous substance in at least
one homogeneous material of the component exceeds the limit stipulated in
SJ/T 11363-2006. However, as for the reason, because there is no mature and
replaceable technology in the industry at present.
The products that have reached or exceeded environmental protection service life
should be recycled and reused according to the Regulations on Control and Manage-
ment of Electronic Information Products, and should not be discarded randomly.
:
:
FCC Statement
Please take attention that Changes or modifications not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your
body.
NT310&NT311&NT312&NT313

Summary

Precautions and Safety Information

Security Warning

Warnings related to electrical safety, potential explosive gases, and non-professional disassembly.

Important Safety Instructions

Guidance on safe installation and operation, especially during lightning, and handling abnormal conditions.

Recommendations for Use

Advice for optimal printer use in various environmental conditions to prevent damage or malfunction.

Company Statement and Disclaimer

Company's liability limitations and disclaimer regarding product updates and guide amendments.

Usage Scenarios

Outlines the primary commercial applications and target customers for the printer.

FCC Compliance Statements

FCC Statement

User advisory regarding FCC compliance and potential modifications that could void operating authority.

FCC Radiation Exposure Statement

Equipment compliance with FCC radiation limits and installation guidelines for uncontrolled environments.

Printer Profile Overview

Printer Components

Identification and function of key printer components like door cover, buttons, and indicators.

Connectivity Ports

Details on connecting external devices via USB, Cash Box Port, and LAN Network Port.

Printer Operation and Maintenance

Paper Loading Instructions

Step-by-step guide on how to open the printer and correctly load the printing roll paper.

Common Problems and Troubleshooting

Guidance for diagnosing and resolving common printer issues like power, paper, or print head problems.

Basic Specifications

Technical details of the printer including print method, speed, connectivity, power, and environment.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document describes a direct thermal kitchen cloud printer, designed primarily for commercial scenarios such as food delivery, scan-to-order, and order broadcasting. It is suitable for restaurants, bakeries, and retail stores, offering order printing and payment information broadcasting functionalities.

Function Description

The printer operates via direct thermal printing, with a maximum print speed of 250 mm/s and an effective print width of 72 mm (±0.1 mm) on 80 mm wide thermal receipt paper. It supports automatic paper cutting (full or half cut mode) and features an easy-loading structure for paper rolls.

Key components include:

• Door Cover and Door Cover Button: Used to open the printer for installing or replacing paper rolls. Pressing the button automatically pops open the cover.
• Power Button: Controls the printer's power. Pressing "|" turns it on, and "No ID" turns it off.
• Paper Feed Button: A long press initiates blank paper feed, and releasing it stops the feed.
• Volume Adjustment Button: Allows adjustment of the speaker volume.
• Cash Box Port: An RJ12 port (24V/1A) for connecting and driving a cash box. The printer supports external 24V/1A cash boxes. It's crucial to ensure the printer is shut down when connecting the cash box.
• USB Port: A TYPE-C USB2.0 port for connecting to POS machines and other equipment for USB printing. Ensure the printer is shut down when connecting the data cable.
• DC Power Port: A 24V/2.5A DC port for power supply. The power button should be in the off position when connecting the power cord.
• LAN Network Port: An RJ45 port (Max. 100 Mbps) for connecting to a local area network (LAN) to print orders from other devices or to a wide area network (WAN) for cloud-issued orders.
• Pairing Button: Long pressing for over 3 seconds enters network pairing mode. Double-clicking executes a network self-inspection program and prints a network detection report.

Important Technical Specifications

The printer features a 64 MB Flash Memory and 256 MB of standard memory. It supports Unicode character sets including UTF-8, GB18030, KSC5601, JIS0208, and other multi-country codes, as well as custom characters.

Connectivity options include:

• 4G: Available on NT312 and NT313 models, supporting GSM/TD-SCDMA/UMTS, TDD-LTE/FDD-LTE.
• WiFi: Available on NT311 and NT312 models, supporting IEEE 802.11 b/g/n 2.4G.
• Bluetooth: Available on NT311 and NT312 models, supporting BT4.2 BLE 2.4GHz.

The integrated speaker has a power of 3W and a volume of ≥105 dB. Sensors include:

• Out of Paper Sensor: Detects when paper is out.
• Cover Flip Sensor: Detects if the cover is open.
• Paper Blockage Sensor: Detects printing paper blockages.
• Paper Exhaustion Sensor: (Optional) Detects paper exhaustion.
• Paper Pick-Up Sensor: Detects printed paper pick-up.
• Temperature Sensor: Provides overheat detection and protection.
• Black Label Sensor: Detects black label printing paper.

The printer operates on a DC 24V/2.5A input power supply. Its dimensions are 130×130×130 mm. It adheres to the ESC/POS print instruction set and has an IP52 protection level. The working environment temperature range is 0°C to 45°C with 30% to 85% humidity. For storage, the temperature range is -20°C to 60°C with 10% to 90% humidity. Supported barcodes include UPC-A, UPC-E, EAN-13, EAN-8, Code 11, Code 39, Code 39 Extended, Code 2 of 5 Matrix, Code 2 of 5 Interleaved, Code 2 of 5 Industrial, Code 2 of 5 IATA, PDF417 Truncated, PDF417, Code 2 of 5 Datalogic, CODABAR, Code 93, Code 128, GS1 DataBar, GS1 DataBar Expanded, and MSI Plessey.

Usage Features

The printer provides visual indicators for various states:

• Power Indicator (Green): On for startup, off for shutdown.
• Network Indicator (Blue): On for server connection, off for disconnection.
• Abnormality Indicator (Red): On for paper shortage, paper blockage, or abnormal voltage. Flashes for print head overheating. Off for normal operation.
• Reminder Indicator (White): Flashes for paper to be taken away or blocked. On when the paper roll is about to run out (if equipped with a paper sensor). Off when no reminder is needed.

For paper loading, simply press the door cover button, place the paper roll in the direction shown in the figure, and then close the flip cover.

Maintenance Features

The manual provides troubleshooting steps for common issues:

• Power indicator not on: Check power connection and power button.
• Abnormality indicator on (paper out): Install new paper roll.
• Abnormality indicator on (abnormal input voltage): Turn off the printer and check the input voltage.
• Abnormality indicator flashes (print head overheating): Wait for the print head to cool.
• Abnormality indicator flashes (paper blocked): Open the cover, check the paper outlet, and remove the blockage.
• Network indicator not on (device disconnected from server): Double-click the pairing button to print a network self-inspection page and check the report.
• Printed content not clear or tainted: Replace printer core, clean print head or paper feed stick.
• Print out a blank page (consumables reversed): Place consumables correctly.
• Print out a blank page (paper blocked): Check if the paper roll is loaded correctly.

For cleaning, it is recommended to clean the print head and rubber stick monthly using cotton swabs dipped in anhydrous alcohol. Avoid scratching the print head and rubber stick with hard objects. The product is a Class B device, meaning it may cause radio interference in a living environment, requiring users to take practical measures. It is strictly prohibited to use the printer in the presence of potentially explosive gas or in humid, dusty, or inflammable/explosive environments. The paper tearing knife is sharp and should not be touched. Non-professionals should not disassemble the printer. Products that have reached or exceeded their environmental protection service life should be recycled and reused according to regulations and not discarded randomly.

Sunmi NT310 Specifications

General

Brand	Sunmi
Model	NT310
Category	Printer
Language	English