MAXEON SOLAR TECHNOLOGIES, LTD.
537620 Rev.I
©2024 Maxeon Solar Technologies, Ltd. All rights reserved. Specifications included in this document are subject to change without notice. 7
tapes used to secure cables are designed for transportation. They
are not designed to comply with local requirements for securing PV
cable to the array, and may cause shading on bifacial panels
reducing performance.
Systems should be disconnected in any cases of maintenance which
can cause shading (e.g. chimney sweeping, any roof maintenance,
antenna/dish installations, etc.).
6.0 Maintenance
Maxeon Solar Technologies recommends visual inspection on a
regular basis of AC modules for safe electrical connections, sound
mechanical connection, and free from corrosion. This visual
inspection should be performed by trained and licensed personnel.
The standard frequency is once a year according to environmental
conditions.
Periodic cleaning of AC Modules is recommended, but is not
required. Periodic cleaning has resulted in improved module
performance, especially in regions with low levels of annual
precipitation (less than 46,3cm (18,25 inches)). Consult installer
supplier about recommended cleaning schedules for your area. Do
not clean or spray modules with water during normal operation
(module glass surface is hot). To clean a module, spray it with
potable, non-heated water. Normal water pressure is more than
adequate, but pressurized water 100 bar (min 50 cm distance) may
be used. Fingerprints, stains, or accumulations of dirt on the front
surface of the module may be removed as follows: rinse the area
and wait 5 minutes. Re-wet the area and then use a soft sponge or
seamless cloth to wipe the glass surface in a circular motion.
Fingerprints typically can be removed with a soft cloth or sponge
and water after wetting. NEVER use harsh cleaning materials such
as scouring powder, steel wool, scrapers, blades, or other sharp
instruments to
clean module glass. Use of such materials on the
modules will void the product warranty.
7.0 Troubleshooting
Make sure to follow all safety precautions described in this
installation manual. The microinverters are monitored by Enphase
Enlighten system. If a module is found to not produce power through
the Enphase Enlighten System, please contact Enphase as the first
point in the trouble shooting process. If Enphase microinverter is
found to be functioning properly, Enphase will contact Maxeon
Technical Support directly.
Troubleshooting an inoperative microinverter, please follow the
Enphase troubleshooting process:
1. Web forms – send an email through https://enphase.com/en-
in/support/contact-support#form
2. Call center
Europe
Netherlands: +31-73-7041633
France/Belgium: +33(0)484350555
Germany: +49 761 887893-20
UK: +44 (0)1908 828928
APAC
Melbourne, Australia: +1800 006 374
New Zealand: +09 887 0421
India: +91-80-6117-2500
3. Claiming process through Enlighten for installers:
https://enphase.com/en-uk/support/system-
owners/troubleshooting
All other faults please refer to the Enphase IQ Gateway
Installation and Operation Manual at enphase.com/support for
troubleshooting procedures.
8.0 Appendix (Supplementary Technical
Information)
1. Enphase IQ7/IQ8A/IQ8AC/ IQ8MC Installation and
Operation Manual
Please refer to local installation guide on Enphase website, for
instance,
https://enphase.com/en-uk/support/enphase-iq-7-iq-7-iq-7x-
microinverter-installation-and-operation-manual
2. Enphase Installer Toolkit Commissioning:
https://enphase.com/en-in/support/gettingstarted/commission
Enphase Installer Toolkit is the mobile app where you can view the
microinverter serial numbers and connect to the IQ Gateway to
track system installation progress. To download, go to
http://www.enphase.com/toolkit and log in to your Enlighten
account.
Getting Started Guide:
https://enphase.com/sites/default/files/GettingStartedGuide_Sys
temVerificationUsingInstallerToolkit_InsideSystem.pdf
Installation Troubleshooting :
https://enphase.com/en-uk/support-associated-
products/installer-toolkit
3. Enphase IQ Gateway Installation and Operation Manual:
Refer to the Enphase IQ Gateway Installation and Operation
Manual to activate the system monitoring and grid management
functions.
https://enphase.com/sites/default/files/downloads/support/IQ-
Envoy-Manual-EN-US.pdf
The guide provides the following:
o Connecting the Gateway
o Detecting devices and scanning the installation map
o Connecting to Enlighten and registering the system
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