This document provides a comprehensive guide for setting up and using the Sunrise Internet Box Fiber, a device designed to provide high-speed internet connectivity through a fiber optic connection. The manual covers initial setup, troubleshooting common issues, and tips for optimizing performance.
Function Description
The Sunrise Internet Box Fiber serves as the central hub for your home internet, connecting your devices to the Sunrise fiber optic network. It acts as a modem and router, translating the fiber optic signal into a usable internet connection for your computers, smartphones, smart TVs, and other internet-enabled devices. The box supports both wired (LAN) and wireless (Wi-Fi) connections, allowing for flexible network setup within your home. It also includes features for connecting DECT phones and managing USB devices, enhancing its utility beyond basic internet access.
Usage Features
The setup process for the Sunrise Internet Box Fiber is designed to be straightforward, emphasizing a "Power on, Cable in, Surf!" approach.
Initial Setup:
- Activation SMS: Before starting the physical installation, ensure you have received an activation SMS from Sunrise. This SMS confirms that your internet line is active and specifies which of the OTO-ports (1-4) you need to use for your fiber cable. This information is crucial for a successful connection.
- Power Connection: The first step involves plugging in the power supply to the Sunrise Internet Box Fiber and switching it on. The power cable is included in the delivery.
- Fiber Optic Connection: This is the most critical step for establishing the internet connection.
- Remove the protective caps from both ends of the fiber cable.
- Remove the protective cap from the fiber optic cable outlet (OTO socket) on your wall.
- Plug one end of the fiber cable into the designated OTO-Slot (1-4) as indicated in your activation SMS.
- Plug the other end of the fiber cable into the corresponding port on the Sunrise Internet Box Fiber.
- It is essential to use only the fiber cable provided in the delivery for installation, even if you are replacing an older box.
- Connection Confirmation: After connecting the power and fiber cable, the symbols on the front of the box should light up within approximately 5 minutes, indicating that you are online. In some cases, this process might take up to 30 minutes. The illuminated symbols confirm the status of various connections, including fiber, internet, Wi-Fi, DECT, USB, and TV service.
- Device Connection: Once the box is online, you can connect your devices to your Wi-Fi network.
- QR Code Scan: The easiest way to connect is by scanning the QR-Code located on a sticker on your box using your smartphone camera or a QR-App. This will automatically configure your device to join the Wi-Fi network.
- Manual Connection: Alternatively, you can manually connect your devices using the Wi-Fi (WLAN) name and password provided on the same sticker on your box.
- LAN Cable: For devices like TV-Boxes or PCs, you can use the included LAN cable for a wired connection, which often provides a more stable and faster connection.
Optimal Placement for Wi-Fi:
For the best Wi-Fi connection in your home, place the Sunrise Internet Box Fiber in a central position within your apartment. Avoid placing the box in a closet or closed furniture, as this can obstruct the Wi-Fi signal and reduce coverage.
LED Indicators:
The LEDs on the front of the Sunrise Internet Box Fiber provide visual feedback on the status of various services:
- Fiber connected: Indicates a successful connection to the fiber optic network.
- Internet connected: Shows that the internet service is active.
- Wi-Fi (WLAN) on: Confirms that the wireless network is broadcasting.
- DECT phone connected: Indicates that a DECT phone is successfully paired.
- Phone number ok: Shows that the phone service is operational.
- USB device connected: Confirms a USB device is plugged in and recognized.
- TV service configured: Indicates that the TV service is set up.
- Configuring - do not touch: This status suggests the box is undergoing configuration and should not be interfered with.
Customization and Advanced Settings:
If you wish to customize your box after successful connection, you can access the configuration page through a web browser.
- Open your browser and navigate to
http://sunrise.box or http://192.168.1.1.
- The password for accessing these settings is located on the bottom of your Sunrise Internet Box. This allows for advanced configuration of your network, such as changing Wi-Fi names, passwords, or other network settings.
Maintenance Features
The Sunrise Internet Box Fiber is designed for minimal maintenance, but there are a few features and recommendations to ensure its longevity and optimal performance.
LED Dimming:
To reduce light pollution, especially in bedrooms, you can dim the LEDs on the box. Briefly press both lower buttons (Wi-Fi and DECT) simultaneously to activate this feature.
Troubleshooting Common Issues:
The manual provides a dedicated section for troubleshooting, addressing common problems users might encounter:
-
Cannot Plug in Fiber Optic Cable:
- Solution: Ensure all protective caps have been removed from both ends of the fiber cable and from the OTO socket on the wall. The OTO socket cap also needs to be opened.
-
No Internet Connection (after plugging everything in):
- Solution:
- Verify that you have received the activation SMS from Sunrise. This SMS confirms your line is active and specifies the correct OTO-port (1-4) to use.
- Double-check that the fiber cable is plugged into the correct OTO-Slot as instructed by the activation SMS.
-
LEDs Are Not Lit Up:
- Solution:
- Confirm that the power cable is correctly plugged into both the box and a functioning power outlet.
- Ensure there is power coming from the outlet.
- Verify that the ON/OFF button on the box has been pressed to switch the device on.
-
Bad Connections in Some Rooms (Wi-Fi dead zones):
- Solution:
- Optimal Placement: Reiterate placing the modem in a central and free-standing position. Avoid enclosed spaces.
- Wired Connections: For devices that require stable connections (e.g., TV-Box, PC), use a LAN cable if possible. This offloads the Wi-Fi network and provides a more reliable connection.
- Wi-Fi Extenders/Repeaters: To extend Wi-Fi coverage to areas with weak signals, consider using a repeater solution. Sunrise offers such devices to boost your Wi-Fi signal.
General Recommendations:
- Use Provided Cables: Always use the cables provided in the delivery for installation. These cables are specifically designed and tested to work with the Sunrise Internet Box Fiber, ensuring optimal performance and compatibility.
- Avoid Obstructions: Keep the box in an open area to prevent signal interference and ensure proper ventilation.
- Regular Checks: Periodically check the LED indicators to ensure all services are running as expected. If an LED is off or blinking unexpectedly, refer to the troubleshooting section or contact support.
By following these instructions and tips, users can effectively set up, utilize, and maintain their Sunrise Internet Box Fiber for a reliable and high-performance internet experience.
Need help?
To Next Page
General
