Super Hero BS390 - Troubleshooting; Customer Care

06 SUPERHERO STEAM MOP
Troubleshooting
Problem Possible cause Recommended solution
Steam mop will not operate
1. Power cable not rmly
plugged into outlet.
2. No power in wall outlet.
3. Needs servicing.
1. Plug unit in rmly.
2. Check fuse or breaker.
Replace fuse/reset breaker.
3. Contact authorised service
agent.
Steam mop will not create
steam
1. No water in water tank.
1. Add water to the water tank
following instructions.
Steam mop leaves water on
the oor
1. Micro-bre cleaning pad is
too wet.
1. Unplug unit from mains
power and change the
micro-bre cleaning pad.
Steam mop left white spots
on oor
1. Steam mop left in one spot
too long.
2. Hard water used.
1. Never leave the steam mop
on the oor with a damp
or wet cleaning pad still
attached when not in use.
2. Use distilled water.
Part Part Number
Replacement Pads (2 pack) 31400111
Replacement Pads (8 pack) 31400112
Please contact Customer Care 1800 815 270 to nd
your local spare parts provider.
Customer Care
Service problems that appear to be major can
often be solved easily. You can be your own
troubleshooter by reviewing this guide.
All other servicing should be done by an authorised
service agent or qualied technician.