COMMON PROBLEMS AND TROUBLESHOOTING METHODS
Battery Status Issues Causes Solution
In use
Storage
Charging
Charging
Charging
Battery
flooding
water
Battery case
break down
Mileage is different from
official announced
Start e-bike，“power”not on
Error 89 on instrument
Error 92 on instrument
Chargers become hot during
the charging process
can’t use battery normally，
can’t start the e-bike
Impact and fall on the battery
cause damage and crack to
the shell
Official announced mileage is the
one in special surrounding and
status，related to road
conditions，whether，
temperature，wind drag and load.
Store battery too long，low
Battery.
Charge low temperature
Charge over voltage
During the charging process，
inner current of charger is too
large，heat emission is too large，
metal shell can effectively emit
heat,that will lead the temperature
of shell is high.
Water spray，water immersion，
running into deep water cause
battery flooding water
Use causes damage to the battery
shell
Any questions，please contact with
after-sales service
or dealer.
Charge battery，if can’t charge，
please contact with
After-sales service or dealer.
Take out the battery then charge it in
warm indoor place.
Stop charging and check the charger
Use normally，use the charge in
dry，ventilated place
Stop using，please contact with
after-sales service or
dealer.
Stop using，please contact with
after-sales service or
dealer.
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