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Superior Water 32-1000 - User Manual

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1
MODEL 32-1000 & 48-1000
OWNER’S MANUAL
Congratulations on having bought a quality and well built Superior Water Softener. On a normal
installation, your water softener should be connected to all of your plumbing with the exceptions
of your kitchen cold side and your outside faucets. The plumbing connection is made by using
three valves that are generally located directly above the water softener. These three valves
constitute the bypass, which look like the letter “H” when looking at it. In the event that you
should have to shut the water off to the water softener due to a leak, continue with the following
instructions.
TO SHUT THE WATER OFF ON THE SOFTENER
1.) Directly above the water softener are three valves, turn the left and right valves
closed by turning the valves in a clockwise direction.
2.) Turn the middle valve open by turning it counter clockwise. The water should
now be turned off on the water softener and you should have water to your house.
THE SALT AND WATER LEVEL INSIDE THE SALT TANK
It is recommended that the salt level not fall more than 3"(inches) below the water level inside
the salt tank. The water level inside a round salt tank is generally 1ft to 1 half feet deep. The
square salt tanks are generally about half to two thirds full of water. Should the softener run out
of salt or you allow the salt level to drop down too far, you may experience hard and/or salty
water. To avoid this, we recommend keeping the salt tank full of salt or at least keeping the salt
level above the water level at all times. Should you experience salty water coming through your
plumbing, the quickest way to flush it out is running the cold water inside your bathtub until the
salt is all flushed out.
Your water softener will function with any type of salt; however our experience has shown us
that fewer problems will occur when using salt pellets. Salt pellets are cleaner, rarely have any
debris and they do not have a tendency to form salt bridges as does rock salt. Also rock salt has
a tendency to carry more dirt and debris with it, which in turns make your salt tank appear very
dirty inside and at times cause it to have a foul odor. However, this dirt will not harm the water
softener.
OPERATING THE WATER SOFTENER
1.) Plug the timer into electricity and set the time of day by following the instructions
on the following page.
2.) Set the timer to regenerate as often as your needs dictates by following the
instructions that come with the timer. Generally a family of 2-3 can have the water
softener regenerate every 4-6 days, a family of 4-5 every 3 days, a family of 6 every
other day, and a family of more than 6 every day regeneration may be needed.
3.) Pour salt into the salt tank. It is recommended that you keep the salt above the water
level. On a round salt tank, there should be about 1 foot to 1 ½ feet of water in the
salt tank. On any other size tank, the tank is generally half way full of water.

Questions and Answers

  • M
    Marc GarnerAug 16, 2025
    Why is there low capacity after regeneration in my Superior Water Dispenser?
    • M
      Martin DominguezAug 16, 2025
      Low capacity after regeneration in your Superior Water Dispenser can occur due to several reasons: * A plugged injector or injector screen: Clean or replace them. * Increased water consumption: Increase the frequency of regeneration. * Insufficient brine quantity: Raise the float level on the brine valve. * Running out of salt: Regenerate the softener for three consecutive nights.
  • L
    Laura HerringAug 18, 2025
    What to do if my Superior Water Dispenser Softener does not draw brine?
    • A
      adamduncanAug 19, 2025
      If your Superior Water Dispenser softener isn't drawing brine, consider the following potential causes and solutions: 1. A plugged injector screen: Clean or replace it. 2. A plugged or worn injector: Clean or replace it. 3. Inadequate backwash: Adjust the backwash flow rate with the backwash adjuster. 4. Low inlet water pressure: Increase the water pressure. 5. A broken or plugged brine float: Clean or replace it. 6. A kinked or restricted drain line: Straighten or unrestrict the drain line.
  • T
    Terri ThompsonAug 22, 2025
    How to fix a Superior Water Dispenser when water doesn't leave the salt tank?
    • Q
      qmitchellAug 22, 2025
      If the drain opens but water doesn't leave the salt tank of your Superior Water Dispenser, the following issues could be the cause: * Low inlet water pressure: Increase the inlet water pressure. * A broken or torn diaphragm: Replace the diaphragm. * A missing retaining ring: Add a retaining ring. * Foreign material on the stem or internal seats: Clean the stem and seat on the main body. * A kinked or restricted drain line: Straighten or unrestrict the drain line.
  • M
    mcochranAug 25, 2025
    Why is there too much water in the brine tank of my Superior Water Dispenser?
    • K
      Kimberly WoodsAug 25, 2025
      Excessive water in the brine tank of your Superior Water Dispenser can be due to: * Foreign matter in the brine float: Clean or replace the brine float. * Loose brine float fittings: Tighten or replace the brine float fittings.
  • K
    Katherine RussellAug 28, 2025
    What causes Superior Water Dispenser to drain when not regenerating?
    • K
      Kimberly ShortAug 28, 2025
      If water flows to the drain of your Superior Water Dispenser when it is not regenerating, it could be due to: * Foreign matter trapped in the drain valve: Attempt to flush it out by putting the unit into regeneration or manually push down on the drain valve and release. * Drain seat out of adjustment: Replace the drain assembly.
  • C
    Courtney DavenportAug 31, 2025
    How to stop water chatter during regeneration in Superior Water Dispenser?
    • V
      vrichardsAug 31, 2025
      Water chatter during regeneration in your Superior Water Dispenser can be caused by: * A high backwash rate: Adjust the backwash flow adjuster. * Low water pressure: Increase the water pressure. * A diaphragm spring not properly located on the stem: Locate the spring on the tip of the stem assembly. * A restricted drain line: Straighten or unrestrict the drain line.
  • V
    Valerie SantanaSep 3, 2025
    Why is there salt in the lines of my Superior Water Dispenser after regeneration?
    • K
      Krista SpencerSep 3, 2025
      The presence of salt in the lines of your Superior Water Dispenser after regeneration can be attributed to: * Rinse rate being too low: Change to a larger injector disk. * Excessive brine in the salt tank: Lower the float setting or check for a leak on the float. * Insufficient rinse time: Increase the length of the regeneration cycle.
  • M
    Michael KlineSep 5, 2025
    Why will my Superior Water Dispenser Softener not regenerate?
    • K
      Kimberly Medina PhDSep 5, 2025
      If your Superior Water Dispenser softener isn't regenerating, here are a few potential causes: * A bad electrical connection: Check the electrical connection. * A broken motor: Replace the motor. * Broken or stripped gears: Replace the gears.
  • L
    Luis RothSep 8, 2025
    Why is there no water in the brine tank of my Superior Water Dispenser?
    • P
      Patrick BurgessSep 9, 2025
      If there is no water in the brine tank of your Superior Water Dispenser, it could be because the brine float is set too low. On Round and 15x15 Square salt tanks, adjust the brine float to allow 1 to 1½ ft. of water. On 11x11 Square salt tanks, set the float to approximately fill the tank half full.
  • E
    eburnettSep 12, 2025
    What to do if Superior Water Dispenser valve is leaking?
    • L
      lisabarnesSep 12, 2025
      If the valve on your Superior Water Dispenser is leaking between the body and head assembly or backcap, it could be due to a torn diaphragm or pinched outlet gasket. Replace these items.

Summary

Shutting Off Water to Softener

Salt and Water Levels in Tank

Water Softener Operation Guide

Setting the Water Softener Timer

Set Length of Regeneration Cycle

Adjust the regeneration cycle duration using the cam screw and slot.

Set Time of Regeneration

Specify the desired regeneration start time in the indicator window.

Set Present Time of Day

Align the indicator mark with the actual current time on the dial.

Set Regeneration Frequency

Program regeneration days by pushing tabs on the skipper wheel.

Manual Regeneration

Initiate regeneration manually by engaging the cam follower.

Troubleshooting Guide

Water Flow Diagrams

Brine Float Adjustment

Power Head Parts List

Valve Body Parts List

Superior Water 32-1000 Specifications

General IconGeneral
BrandSuperior Water
Model32-1000
CategoryWater Dispenser
LanguageEnglish