Chapter 3: Troubleshooting
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3.5 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://www.supermicro.com/
RmaForm/).
This warranty only covers normal consumer use and does not cover damages incurred in
shipping or from failure due to the alteration, misuse, abuse or improper maintenance of
products.
During the warranty period, contact your distributor rst for any product problems.
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