(Please note this does not cover any and all situations)
Problem
Product Broken
Possible Causes Solutions
Contact Amazon for a free return
or replacement
Contact Amazon for a free return
or replacement
Collision during transportation
Missing Parts
Omission in packing
Others
Contact Amazon Service for help
Contact Amazon for a free return
or replacement
Package broken
Change an adapter
Can’t get charged
Adapter doesn’t work
Cable Damaged Change a USB cable
Battery Faulty or Charging
Port Damaged
Contact Amazon for a free return
or replacement
Charge the battery or Use it with
a USB cable.
No mist/Scent
The battery runs out
Refill the essential oilThe essential oil is used up
Change a longer tube or fill in
more essential oils
The tube is too short
Uninstall the nozzle, and remove
the tube. Put the nozzle into boiling
water for 1-2min.
Spray nozzle blockage
Noisy
Go to a quieter placeThe ambient noise is too loud
Test the product noise. If
higher than 40db (at 30cm), Contact
Amazon for a free return
Motor Faulty
Change other types essential oils
The essential oil itself has no
fragrance
Contact Amazon for a free
return or replacement
Product Faulty
6. Troubleshooting guide
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