ommon Issues
Unable to power on
• The battery level is low. Put the robot on the charging station and
charge it before use.
• The ambient temperature is too low or too high. Only use the robot
within the range of 40C to 400C (390Fto 1040F).
Unable to charge
• The Auto-empty Station is not powered, please make sure both ends
of the power cord are plugged in properly.
• Poor contact, please clean the charging contacts on the Auto-empty
Station and the robot.
Network connection failure
• Incorrect Wi-Fi password, please enter the correct Wi-Fi password.
• Switch to a 2.4GHz network for pairing, as 5GHz networks and
enterprise routers are not supported.
• Keep the robot within a range with good Wi-Fi signal strength.
• The robot may not be in the ready-to-configure state, exit the app and
re-enter, then follow the pairing steps to try again.
Unable to create partition map in the app
• The robot needs to start mapping from the Auto-empty Station, it is
recommended to use the Fast Mapping feature.
• Do not move the robot during the first mapping process to avoid
locating failure.
• If the robot does not return to the Auto-empty Station after completing
the first mapping task, check if it has returned properly and remove
any obstacles on the ground obstructing it.
Cannot locate the Auto-empty Station, unable to return
• The Auto-empty Station lost power or the robot was moved while
being outside.
• The charging route is blocked, such as a closed door.
• Too many obstacles near the Auto-empty Station, please place it in an
open area.
• After moving the robot, it will relocate itself. If locating fails, it will
generate a new map. If the Auto-empty Station is too far away, it may
not be able to recharge, please manually dock the robot back to the
Auto-empty Station to charge.
• Wipe the signal emission area of the Auto-empty Station in case there
is dust or dirt.
• Gently wipe the front Obstacle Avoidance Sensor of the robot with a
soft, dry cloth and keep the lens clean and unobstructed.
Slow charging speed
• The robot takes about 6 hours to charge from low to full battery.
• In high or low-temperature environments, the robot will automatically
reduce charging speed to extend battery life.
• The charging contact area may be dirty, please wipe it with a dry cloth.
Abnormal behavior
• Please turn off and restart the robot.
The Side Brush fell off
• Please reinstall the Side Brush, making sure to hear a "click" to indicate
it is in place.
• The Side Brush may have fallen off due to tangled wires. Please clear
wires on the floor before use.
Ground not cleaned up
• The dustbin is full. Please empty it.
• The filter may be clogged with dust. Please check and clean as necessary.
• If the filter is not dry after cleaning. Please let it air dry before using.
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