Dust leaked while working
• Remove the Anti-Tangle Rubber Brush and dustbin, and clear any debris
near the Anti-Tangle Rubber Brush.
Loud operating noise
• The dustbin is full. Please empty it.
• Hard objects may be tangled in the Anti-Tangle Rubber Brush and
dustbin. Please check and clean as necessary.
• The Side Brush and Anti-Tangle Rubber Brush may be tangled with
debris. Please check and clean as necessary.
• You can lower the suction power of the robot to Quiet or Low if
necessary.
Abnormal sound emitted while moving
• Rotate and press the wheels to check for any debris tangled or stuck.
Clean the debris or or contact customer service if the issue persists.
Random movement path
• Loose wires, slippers, and other objects on the floor may affect the
robot's normal operation. Please tidy up before use.
• Working on wet and slippery floors may cause the wheels to slip. Please
manually wipe or air dry the floor before using.
Stopped due to being stuck
• The robot may be stuck under furniture of a similar height. Consider
raising the furniture, manually blocking or using our app to set a virtual
wall to avoid the area.
• Check the corresponding area for any wires, curtains, or carpet edges
that may be tangled with or obstructing the robot. Manually remove
any obstructions for smooth operation.
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Missed cleaning some rooms
• Please ensure all room doors are fully opened.
• Check if there is a doorstep higher than 1.8 cm at the entrance of the
room, as this product cannot overcome higher doorsteps.
• Ifthe entrance is slippery, causing the robot to skid and malfunction,
it is recommended to manually clean up the water on the floor.
• Check if there is a small mat or carpet at the entrance of the room.
When in Mop mode, the robot will avoid carpets. You can disable the
carpet detection feature in the app settings page.
Frequently entered No-go Zones or passed Virtual Walls
• Check the app to see if the current map is abnormal. You can restore
the map in Map Management settings.
• When setting virtual walls or No-go Zones, adjust the boundaries
according to the home environment, making sure to include areas
prone to getting stuck (such as sunken steps, furniture bottoms, etc.).
Stopped the ongoing cleaning task suddenly
• When the robot's battery is depleted, it will automatically shut down.
Note: If the robot cannot be charged by the Auto-empty Station, the possible cause
is that the Auto-empty Station is not connected to power or there is poor contact
between the robot and the Auto-empty Station. Please check if the power supply is
connected properly.
Didn't resume cleaning after being fully charged
• Make sure the robot is not in Do Not Disturb mode, as it will not resume
cleaning in this mode.
• If the robot is manually carried to the Auto-empty Station or is sent to
the Auto-empty Station by pressing the Home button, it will not resume
cleaning after being fully charged.
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