17www.syncoaudio.com
WARRANTY
Warranty Period
Thank you for purchasing SYNCO products.
1. Customers are entitled to free replacement or repair service in case of quality defect(s)
found in the product under normal use within 30 days upon receipt of the product.
2. Original SYNCO products are entitled to 12-month limited warranty service. The warranty
period begins on the date of purchase of brand new, unused products by the rst end-user.
Within the warranty period, if product defect or failure is attributable to material defection or
technological problem, the defective product or defective part will be repaired or replaced
without charge (service and materials fee).
Warranty Exclusions and Limitations
Warranty Claim Procedure
1. Faults resulted from inappropriate use of a product without following its operation
specication
2. Articial damage, e.g. crash, squeeze, scratch, or soaking
3. Modications to a product by its user or a third party without prior written consent of
SYNCO, e.g. replacement of element or circuit, label alteration
4. The code on product is inconsistent with that of warranty certicate, or the code on the
product or warranty certicate is altered or torn o
5. All consumable accessory attached to a product, like cable, wind mu, battery
6. Faults as a result of force majeure, such as re, ood, lightning, etc.
1. If failure or any problem occurs to your product after purchase, please contact a local
agent for assistance, or you can always contact SYNCO’s customer service through email at
support@syncoaudio.com.
2. Please retain your sales receipt and warranty certicate as proof of purchase. If any of
these documents is missing, only sales return or chargeable service will be provided.
3. If the SYNCO product is out of the warranty coverage, the service and the parts cost will be
charged.
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