Syneron Candela VelaShape III

Other manuals for Syneron Candela VelaShape III

Service Manual130 pages

Questions and Answers

J
James JonesAug 19, 2025
What to do if Syneron Candela VelaShape III displays 'RF Card Error BAD COUPLING'?
- E
  Eric FletcherAug 20, 2025
  If you see the 'RF Card Error BAD COUPLING' message on your Syneron Medical Equipment, it could be due to several reasons: * Skin impedance outside the acceptable range. Verify proper insertion of the disposable cover. * Inadequate contact between the applicator and the patient's skin. Make sure there is enough VelaSpray Ease on the treatment area to improve the vacuum seal. * Inadequate contact between the RF electrodes of the applicator and the RF electrodes on the replaceable cover. Replace the disposable cover. You can also try applying harder pressure on the tissue to ensure adequate sealing, ensuring the applicator’s RF contacts are clean, verifying operation of the other applicator (if available), or replacing the applicator.
A
Alexander HartmanAug 25, 2025
What to do if there is no vacuum suction in my Syneron Candela VelaShape III Medical Equipment?
- D
  danielmartinezAug 25, 2025
  If you are experiencing no vacuum suction with your Syneron Medical Equipment, it could be due to several reasons: * Unsealed vacuum system. Turn the system off. * Vacuum pump does not turn on. Check that the air filter is clean and the filter cover is properly fastened (the cover's sealing O-ring should be properly installed). * Solenoid valve assembly is defective. Check the applicator's connection to the rear of system. You can also verify that the cover is correctly attached to the applicator, verify vacuum through the system with different applicator (if available). If vacuum is measured in the system, replace umbilical, disposable cover, or applicator.
D
drodriguezAug 26, 2025
What to do if the Syneron Candela VelaShape III applicator display does not turn on?
- T
  Timothy HowardAug 26, 2025
  If the applicator display on your Syneron Medical Equipment does not turn on, the issue could stem from several causes: * Software was not properly loaded into applicator controller. Restart the system. * No power is supplied to applicator. Turn the system off, disconnect & reconnect the applicator, and restart the system. * Damaged applicator OLED display. Turn the system off, disconnect & reconnect the umbilical from the rear of the system, and restart the system. You can also verify operation with another applicator, if available, or replace the applicator.
J
Jeffrey GillAug 27, 2025
Why is my Syneron Medical Equipment trigger or footswitch stuck?
- C
  Cynthia JonesAug 27, 2025
  If the trigger or footswitch on your Syneron Medical Equipment is stuck, it may be because the trigger or footswitch has been pressed before the system is ready. Release the trigger or footswitch and wait for the System Ready message to continue. If that doesn't work, try restarting the system, checking operation using the other applicator (replace if necessary), or removing the footswitch to see if the problem is corrected (replace if so).
S
Sarah DavisAug 30, 2025
What does it mean when my Syneron Medical Equipment says 'No App'?
- P
  Pamela GonzalezAug 30, 2025
  If your Syneron Medical Equipment displays 'No App', this indicates that the applicator is not recognized by the system. Ensure the umbilical is fully inserted into the applicator and restart the system. If the problem persists, try disconnecting and reconnecting the applicator from the umbilical, and then restart the system. You can also disconnect and reconnect the umbilical from the rear of the system, and restart the system, or check operation using the other applicator. If none of these steps work, replace the applicator.
S
samuelcruzAug 31, 2025
What to do if my Syneron Candela VelaShape III applicator's push buttons do not respond?
- K
  Katie ByrdSep 1, 2025
  If the push buttons on your Syneron Medical Equipment applicator do not respond, it could be due to a defective applicator keypad or no communication between the keypad and the applicator controller. Try restarting the system. If that doesn't work, turn the system off, disconnect & reconnect the applicator, and restart the system. You can also verify operation with the other applicator, if available, or replace the applicator.
L
Lynn StevensSep 2, 2025
What does 'No Tip' mean on my Syneron Candela VelaShape III?
- C
  Crystal WrightSep 3, 2025
  If your Syneron Medical Equipment displays 'No Tip', it means the applicator's cover is not recognized. Ensure the applicator cover is fully inserted onto the applicator body. If the issue persists, try replacing the applicator cover or the applicator itself.
M
Michelle RoblesSep 5, 2025
Why won't my Syneron Candela VelaShape III Medical Equipment system display turn on?
- R
  Rebekah JohnsonSep 5, 2025
  If the system display on your Syneron Medical Equipment does not turn on, it could be due to several reasons: * The tablet’s battery is not adequately charged. Restart the system. * There is no communication between the host controller and the tablet display. Ensure that the display tablet’s battery is adequately charged. * The tablet display is defective. Check wiring from controller to the tablet display. If none of these steps work, replace the tablet display.
S
Suzanne KirkSep 6, 2025
What does it mean when my Syneron Medical Equipment shows 'RF Boost Fault'?
- W
  westkimSep 7, 2025
  If your Syneron Medical Equipment displays 'RF Boost Fault', it indicates that the RF boost voltage limit has been exceeded. Try restarting the system. If it initializes properly, proceed with normal operation. If the issue persists, replace the RF card.
N
Nancy AndrewsSep 8, 2025
What does it mean if my Syneron Candela VelaShape III Medical Equipment displays 'RF Card Error TEMPERATURE FAULT'?
- R
  Richard RussellSep 9, 2025
  If your Syneron Medical Equipment displays 'RF Card Error TEMPERATURE FAULT', it could be due to several reasons: * There is no data communication to the RF card. Check the ribbon cable from the CPU to the RF card. * The RF card is operating above its designated range. Ensure the CPU is supplying 24V to the fans; if not, replace the CPU. Also, check that both RF cooling fans are operational; if not, replace the RF cooling fan(s). If problems continue, replace the RF card.

Summary

1. BEFORE YOU START

Conventions Used in this Manual

Explains notes, cautions, and warnings used throughout the manual for clarity and safety.

2. SAFETY

Introduction to Safety

Outlines the safety chapter's purpose, emphasizing safe and reliable treatment by trained practitioners.

System Safety Features

Details built-in safety mechanisms like applicator connection checks, initial energy levels, self-tests, and contact detection.

Patient and Personnel Safety Guidelines

Covers guidelines for attendant and patient safety, including training, hair/jewelry management, history review, and eye protection.

Grounding and System Operation Safety

Explains proper grounding for safe operation and provides rules for system operation like keeping panels closed.

Infrared and RF Energy Safety Issues

Discusses safety for IR light and RF energy, including containment, emission conditions, coupling, and eye protection.

Mechanical Rollers and Electrical Safety

Addresses roller safety, electrical hazards, and precautions for handling system panels and maintenance.

Fire Hazards and System Classifications

Covers fire risks with energy use and lists system classifications for electrical safety and environmental suitability.

System Nameplate Location

Illustrates the location of the system's identification, regulatory, and electrical requirement information.

3. SYSTEM DESCRIPTION

System Overview and Console Components

Identifies core modules (Console, Applicator, Panel) and lists console housing components.

Applicator Overview

Details VContour and VSmooth applicators, their functions, and replaceable cover/filter replacement.

Anatomy of Cellulite

Explains cellulite's characteristics, fat cells, chambers, and connective tissue septae.

The VelaShape III Treatment Procedure

Outlines how elōs, vacuum, and mechanical manipulation work together for treatment.

Heating and Mechanical Effects of Treatment

Details IR/RF energy specifications and vacuum's effects on skin layers and blood vessels.

4. SYSTEM INSTALLATION

Unpacking the System

Provides step-by-step instructions for safely unpacking the VelaShape III system.

Equipment and Cover Pack Lists

Lists all system components delivered and describes the four types of applicator cover packs.

System Dimensions and Placement

Provides physical dimensions and ventilation requirements for system placement.

Installation Process Steps

Details the steps for assembling the umbilical support mast and connecting the applicator.

Service Panel Connections

Identifies and explains the function of each port on the system's service panel.

System Relocation and Electrical Requirements

Guides on moving the system and specifies its electrical power requirements.

Environmental Requirements and Safety Warnings

Outlines necessary environmental conditions and provides safety warnings for electrical protection.

5. OPERATING INSTRUCTIONS

Activating the System and Self-Test

Guides through the initial power-on sequence, connection checks, and automatic vacuum/RF self-test.

Tablet Control Panel: Setting Treatment Parameters

Details how to adjust treatment settings like skin temperature using the tablet interface.

Treatment Settings Ribbon Controls

Explains the controls within the treatment settings ribbon, including IR, RF, and VAC levels.

Applicator Control Panel: Setting Parameters

Guides on setting parameters using the applicator's control panel interface.

Utilities, System Information, and Counters

Accesses system information, serial numbers, software versions, and disposable cover usage data.

Maintenance Screen for Software Updates

Provides access to functions for updating system software and from the network.

Settings Screen: Date, Time, and Display

Allows adjustment of system settings like date, time, and LCD display brightness.

Settings: Audio & User Diagnostics

Covers adjusting system audio volume and accessing the user diagnostics screen for troubleshooting.

Service Mode Screen Access

Restricted access screen for Syneron-qualified personnel for advanced system operations.

Video List and Maintenance Videos

Offers access to video clips for clinic staff and patients on maintenance procedures.

Practice Enhancement Videos and Initiating Treatment

Provides videos for clinical procedures and guides on starting the actual treatment process.

6. CLINICAL GUIDE: CELLULITE AND CIRCUMFERENCE TREATMENT

Realistic Expectations and Indications

Manages patient expectations and lists approved uses for circumference reduction and cellulite appearance.

Contraindications for Treatment

Details numerous conditions and factors that prevent patients from undergoing treatment.

Side Effects and Pre-Treatment Preparation

Lists potential side effects and outlines essential preparation steps before treatment.

Selecting Appropriate Treatment Type

Guides on choosing between VContour and VSmooth applicators based on treatment goals.

VelaShape III Measurement and Circumference Protocol

Advises on baseline measurements for tracking progress and outlines circumference measurement methods.

Cellulite Classification and Stages

Explains the Nurnberger-Muller Scale for classifying cellulite stages.

General Treatment Procedure

Provides general steps for performing a treatment session, including parameter selection and applicator use.

Applicator Positioning and Test Spot

Guides on how to position the applicator for optimal contact and recommends testing a small area.

VContour Applicator Treatment Techniques

Introduces protocol modes (Circumference, Deep) and techniques for using the VContour applicator.

Large Area Circumference Protocol (Medium Cover)

Details zone segmentation and segment division for large area circumference reduction using the Medium Cover.

VContour Medium Cover: Treatment Parameters and Cycle 1

Specifies parameters and the 'Horizontal Snake-Like' technique for Cycle 1 with Medium Cover.

VContour Medium Cover: Cycles 2, 3, and 4

Details the 'Vertical Snake-Like' technique for Cycles 2 & 3 and the optional Cycle 4.

Small Area Circumference Protocol (Small Cover)

Details zone segmentation and treatment steps for small area circumference reduction using the Small Cover.

Deep Mode Protocol for Focal Fat Deposits

Introduces the Deep Mode protocol for focal fat deposits using Large and Medium Covers.

Deep Mode: Flanks and Middle Back Segmentation

Illustrates segmentation for Deep Mode treatment on flanks and middle back.

Deep Mode Cycle 1: Step 1 Technique

Details the first step of Cycle 1 for Deep Mode treatment using the 'Horizontal Snake-Like' pattern.

Deep Mode Cycle 1: Steps 2 & 3 Techniques

Details the second and third steps of Cycle 1 for Deep Mode treatment.

Deep Mode Cycle 2: Step 1 Technique

Details the first step of Cycle 2 for Deep Mode treatment.

Deep Mode Cycle 2: Steps 2 & 3 Techniques

Details the second and third steps of Cycle 2 for Deep Mode treatment.

CELLULITE MODE TREATMENT WITH VSmooth APPLICATOR

Explains cellulite mode treatment using the VSmooth applicator.

Cellulite Mode Zone Segmentation

Explains how to segment the treatment area for cellulite mode using the VSmooth applicator.

VSmooth Cellulite Mode: Example Divisions

Illustrates example sub-area divisions for the thighs and anterior abdomen.

VSmooth Cellulite Mode: Steps 1 & 2

Details the first and second steps of the VSmooth Cellulite Mode treatment.

VSmooth Cellulite Mode: Steps 3 & 4

Details the third and fourth steps of the VSmooth Cellulite Mode treatment.

VSmooth Cellulite Mode: Steps 5 & 6

Details the fifth and sixth steps of the VSmooth Cellulite Mode treatment.

ENDPOINTS: WHEN TO STOP TREATING AN AREA

Post-Treatment Care and Treatment Conclusion

Provides guidelines for cooling, managing side effects, and criteria for concluding treatment.

7. MAINTENANCE

Cleaning the System Console

Provides instructions for cleaning the system console on a weekly basis.

VSmooth Applicator Maintenance

Outlines procedures for cleaning and maintaining the VSmooth applicator before and after each treatment.

Replacing VSmooth Applicator Filters

Provides a step-by-step guide to replacing the filters in the VSmooth applicator.

VContour Applicator Maintenance

Details procedures for cleaning and maintaining the VContour applicator and its components.

Cleaning VContour Applicator Filter

Provides instructions for cleaning or replacing the filter for the VContour applicator.

Cleaning the System Air Filter

Details the steps for cleaning the system's air filter assembly.

8. TROUBLESHOOTING GUIDE

System Error Messages and Corrective Actions

Lists common system error messages and their corresponding corrective actions.

Other Fault Situations Without Error Messages

Addresses fault situations that may occur without panel indications and provides corrective actions.

9. SYSTEM SPECIFICATIONS

Output Parameters and Treatment Area Footprints

Lists console and applicator output specifications and the dimensions of treatment areas.

Environmental, Console Dimensions, and Weight

Specifies environmental requirements, console dimensions, and weight specifications.

10. ELECTROMAGNETIC COMPLIANCE

Electromagnetic Emissions Compliance

Details compliance with standards for RF emissions and harmonic levels.

Electromagnetic Immunity Compliance

Lists immunity test levels and compliance for various electromagnetic disturbances.

Recommended Separation Distances for RF Equipment

Provides guidelines for minimum separation distances from RF transmitters to prevent interference.