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EMERALD ICE
Tadiran Telecom EMERALD ICE Installation Manual
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Emerald
ICE
Digit
al
Key
T
elephone
System
TM
HD
V
oicemail
Installation
Manual
2
Table of Contents
Default Chapter
1
Telephone System
1
Table of Contents
9
1 Introduction
15
About Emerald ICE HD Voicemail
15
About this Manual
17
Document Conventions
19
Related Documents
20
2 Installation Procedures
21
Before You Start
21
Installing Emerald ICE HD Voicemail
22
Figure 2-1. Installation of Emerald ICE HD Voicemail System Card
22
Emerald ICE PBX Programming
24
Figure 2-2 Emerald ICE HD Voicemail Card-Front View
24
Shutting down the System
25
3 System Programming
27
Programming Navigation
27
Main Status Screen
29
Figure 3-1 Main Status Screen
29
Password Entry Screen
32
Figure 3-2 Main Status Screen-Password Entry
32
Site Administration Screen
33
Figure 3-3 Site Administration Screen
33
Holiday Dates Administration Screen
38
Figure 3-4 Holiday Dates Administration Screen
38
Mailbox Linking Screen
40
Figure 3-5 Mailbox Link Administration Screen
40
4 Mailbox Programming
43
Mailbox Administration
43
Figure 4-1 Mailbox Administration Screen
43
5 Outcall Administration
53
Outcall Administration Screen
53
Figure 5-1 Outcall Administration Screen
53
Mailbox bin Number Administration Screen
55
Figure 5-2 Mailbox bin Number Administration Screen
55
6 Voice Menu Programming
59
Voice Menu Boxes
59
Voice Menu Operation Overview
60
Figure 6-1 Voice Menu Administration Screen
60
Voice Menu Box Routing Issues
62
DTMF Key Assignments
64
Special Auto-Attendant Rules
66
Linking Voice Menu Boxes for Complex Menu Systems
67
Recording Voice Menu Greetings
68
Figure 6-2 Incoming Call Flow Diagram
69
Figure 6-3 Voice Menu Operations
70
Figure 6-4 Voice Menu Tenant Operations
71
7 Class of Service Administration
73
Mailbox Class of Service Administration Screen
73
Figure 7-1 Mailbox Class of Service Administration Screen
73
8 System Administrator Mailboxes
81
Introduction
81
Mailbox Administration
86
System Group Lists
91
Utility
93
Operating Modes
94
Company Name
95
Network Administration
95
Shutdown
96
9 System Features
97
Answering Machine Emulation
97
Audio Text Response
97
Auto Attendant
98
Silent Record
98
Group Lists
99
Mailbox Linking
99
Message Reminder
99
Multi-Extension Mailbox
100
Non-Receipt Notification
101
Pager Notification
101
Secretary Mailbox Access
101
Time Sensitive Custom Greetings
102
Question and Answer Mailboxes
102
UCD Auto Attendant Overflow (Future Enhancement)
103
UCD Overflow Announcements
104
Intercom Paging
105
10 Special Keys & Screens
107
11 Mailbox Group Administration
109
Mailbox Group List Administration
109
Defining Group Lists
109
System Group Lists
110
Figure 11-1 System Group Administration Screen
110
Creating a System Group List
111
Personal Group Lists
114
Figure 11-2 Personal Groups Administration Screen
114
12 System Reports
119
General Information
119
Figure 12-1 Sample Report Screen
119
Detailed Reports
120
Mailbox Directory Report
121
Mailbox Directory Uninitialized Report
122
Mailbox Summary Report
123
Mailbox Daily Detail Summary Report
124
Mailbox Daily Detail Report
125
Mailbox Report by Box
126
Survey Mailboxes
127
Port Statistics by Port
128
System Port Statistics
129
Hourly Port Statistics Report
130
Outcalling Detailed Report
131
Detailed Group List Reports
132
Personal Group List Report
133
Digit Grabber
134
13 AMIS Networking for the ICE HD Voicemail Card
135
General Information
135
Activating the AMIS Feature
136
Before You Begin
136
Network Nodes and Parameters
141
Network Master Mailbox Directory
145
Network Monitoring
147
AMIS Job Reports
149
Testing the Network and Training Users
151
14 Remote Modem Programming
153
Required Equipment
153
Modem Setup
154
Programming the Special Modem Commands
155
Restoring the Modem to Factory Default Settings Section
156
15 PC Terminal Setup
159
16 Backup & Restore Procedures
161
Overview
161
Supported Hardware
161
Backup Procedures
162
Iomega Zip or Jazz Drive
162
Backpack CD-R
163
Imation Superdisk LS-120
164
17 Special Applications
167
Single-Digit Menus in Your Personal Mailbox
167
Other manuals for Tadiran Telecom EMERALD ICE
User Guide
122 pages
Installation & Maintenance Manual
536 pages
Quick Start Guide
46 pages
Quick Installation Guide
138 pages
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Tadiran Telecom EMERALD ICE Specifications
General
Brand
Tadiran Telecom
Model
EMERALD ICE
Category
Telephone Accessories
Language
English
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