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Ensure the hose is securely connected to the pump.
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Check to make sure it is not cross-threaded – if it is you will need to unscrew the
hose and re-thread.
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Inspect the hose for any holes or cracks. If any are found contact us for a
replacement.
I can’t pull up on the pump when inflating.
Likely you have the plug inserted into the small hole on the pump which means it is in 2-
Way mode. In 2-Way mode the pump is adding air to the board on both the up and
down stroke. Remove the plug and the pump is now in 1-Way mode, meaning it will
only add air to the board on the down stroke. This makes pumping much easier and
should be used once the board takes shape.
Can I lubricate the gasket in my pump?
If needed you can use 5mL (1 teaspoon) of silicone grease to lubricate the pump gasket
inside the pump cylinder. Only needed if the pump becomes difficult to use and seems
“stuck”.
4.4 INFLATION VALVE
How does the valve work?
The valve has two positions. When the white push pin in the center of the valve is in the
UP position the valve only allows air into the board. This is the correct position for
inflation. When the white pin is in the DOWN position the valve allows air in and out of
the board. This is the correct position for deflation.
Image of valve in UP and DOWN position
I pumped up my board and when I removed the hose all the air came rushing out!
You just inflated your board with the valve in the DOWN position, so when the hose was
removed air was able to escape from the board. Press the white pin in the center of the
valve and make sure it is in the UP position. In this position air can only enter the board,
so will not rush out when you remove the hose again.
What do I use the wrench in the repair kit for?
The valve wrench in your repair kit is used ONLY to TIGHTEN your valve in the event it
seems to be leaking air. NEVER USE THE VALVE WRENCH TO DEFLATE YOUR
BOARD
4.5 DEFLATION
How do I deflate the board?
Please refer to the deflation section of our users guide for detailed instructions.
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