Export Returns Authorization Procedure
Our returns system has been designed to help you and us by ensuring that product returned to
the factory is dealt with promptly and correctly.
No product should be returned without following this procedure.
What to do:
1. YOU - Contact the Tannoy Sales / Service Department with a request for a Returns
Authorization Number, stating the type of product, quantity of product to be returned and
reason for return.
2. WE - Quote you a Returns Authorization Number and send you an Export Returns
Authorization Form, by fax or e-mail.
3. YOU - Fill in all the relevant details in the form and send it to Tannoy, before arranging
shipment.
4. WE – On return of the completed form, we will send you written approval to return the goods.
5. YOU – Arrange despatch of the goods to us ensuring the Returns Authorization Number is
clearly quoted on all paperwork. (Please be sure to agree any shipping cost with Tannoy
BEFORE returning products)
Impo rt an t
Authorization must be obtained, in writing from Tannoy, before any products are
returned. No responsibility will be accepted on our part for repair, replacement or
credit unless this authorization has been given.
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