TCL 40XE 5G User Manual

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Troubleshooting
Before contacting the service centre, here are some instructions to help you
troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or apps on your
phone.
• Update your phone's software via Settings > System > System Update.
• Reset your phone via Settings > System > Reset > Erase all data (factory
reset). Another method is to hold down the Power key and the Volume up key
at the same time when your phone is powered off. Release the power key when
the device vibrates, then select Wipe data / factory reset > Factory data reset
to reset. All your phone data will be lost permanently. It is strongly advised to fully
back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes to ensure
the minimum battery power needed. Then switch it on again.
• When the phone falls into a loop during power on animation and the user interface
can't be accessed, press and hold the Power key to reset. This eliminates any
abnormal OS booting issues caused by third party applications.
• If neither method is effective, reset the phone by pressing the Power key and
the Volume up key at the same time. Release the power key when the device
vibrates, then select Wipe data / factory reset > Factory data reset to reset.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and holding the
Power key until it turns off and then restart it again.
• If it still doesn't work, reset the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make
sure that the Power key is not accidentally pressed while the screen is unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the phone or update software.

TCL 40XE 5G Specifications

General

Display Size	6.56 inches
Resolution	720 x 1612 pixels
Processor	MediaTek Dimensity 700
RAM	4GB
Storage	64GB
Front Camera	8 MP
Battery Capacity	5000 mAh
Operating System	Android 13
Network Technology	GSM / HSPA / LTE / 5G
Status	Available
Build	Glass front, plastic frame, plastic back
SIM	Nano-SIM
Type	IPS LCD
CPU	Octa-core (2x2.2 GHz Cortex-A76 & 6x2.0 GHz Cortex-A55)
GPU	Mali-G57 MC2
Main Camera Features	LED flash, HDR, panorama
Main Camera Video	1080p@30fps
Selfie Camera Video	1080p@30fps
Loudspeaker	Yes
3.5mm jack	Yes
Bluetooth	5.1, A2DP, LE
Positioning	GPS, GLONASS, GALILEO, BDS
NFC	No
Radio	FM radio
USB	USB Type-C 2.0
Sensors	Fingerprint (side-mounted), accelerometer, proximity, compass
Charging	18W wired
Rear Camera	2 MP
Announced	2023
Chipset	MediaTek MT6833 Dimensity 700
WLAN	Wi-Fi 802.11 a/b/g/n/ac, dual-band
Colors	Black
Dimensions	164.5 x 75.2 x 8.9 mm (6.48 x 2.96 x 0.35 in)