Troubleshooting
In the event that you encounter any problems using this
product, please refer to the below table before
contacting customer support.
Problem Solution
The speaker has
no sound
Ensure the speaker has some
charger
Adjust the volume on the
speaker and any connect
devices.
Please ensure the AUX cable is
connected correctly.
No power or
Not charging
Please make sure that the
adapter and the host is
connected correctly;
adapter voltage and current
demand;
Bluetooth
pairing fail
Please check whether machine
is in the pairing state(BT pairing
key flashes) or not; If not,
please long press BT pairing
key and pair again;
Pair again after reboot;
Bluetooth mode
voice
interrupted
Ensure that the machine and
Bluetooth devices to connect
at a distance of 10 meters；
obstruction between the
machine and the Bluetooth
device, or try another
Bluetooth device to play;
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